Manager, Field Solution Engineer

Role Overview

The Manager, Field Solution Engineer is a senior technical expert and trusted advisor supporting complex customer engagements across Brother’s commercial solutions portfolio. This role provides advanced technical guidance to sales teams, channel partners, and customers while leading solution architecture, validating technical feasibility, and helping shape solution design for strategic opportunities.

Duties & Responsibilities

• Serve as a subject matter expert for complex, high-impact customer engagements involving Brother hardware, software, services, and integrated solutions
• Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities
• Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
• Support advanced troubleshooting and issue resolution where deep technical judgment is required
• Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment
• Act as a senior technical advisor to sales teams on complex or high-value opportunities
• Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight
• Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed
• Coach, mentor, and elevate the technical capabilities of Field Solution Engineers
• Contribute to product, partner, and market feedback loops
• Leverage field experience to provide informed technical feedback to Product Marketing and Product Development teams
• Evaluate and test new hardware, software, and partner solutions from a senior engineering perspective
• Collaborate with third-party software partners when deeper solution validation is required
• Identify recurring technical gaps, risks, or opportunities observed in the field and communicate them clearly to stakeholders
• Support tradeshows, customer events, and internal forums as a senior technical spokesperson when needed

Experience & Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field
• Experience: Minimum 7 years progressive engineering experience in customer-facing, solutions-based, or field engineering roles
• Extensive experience supporting complex hardware, software, and networked solutions in enterprise or commercial environments
• Experience solving non-standard technical challenges and advising on solution design
• Minimum 3 years experience mentoring or coaching engineers
• Experience working cross-functionally with Sales, Product Marketing, Product Management, and external partners
• Languages: English - required, Spanish - preferred
• Software/Technical Skills: Expert-level Knowledge of Printer & Scanner networking and the “Computer Peripheral” area (Networked/Color/Mono Printer, FAX and MFC’s)
• Expert-level Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Expert-level Knowledge of Customer Relationship Software (Salesforce or similar)
• Expert-level Knowledge of Thermal Printing
• Expert-level Knowledge of Brother and competitive Printer/Fax/MFC product “Solutions & Networking” for Fortune 1,000–2,000 End-users
• Expert-level Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
• Expert-level Knowledge of writing technical documents such as articles, product procedures, and technical data sheets
• Expert-level Knowledge of Mobile Connectivity and Printing

Additional Details

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is national. Travel is expected throughout the territory up to 40 % of the time, or an average of 6-8 trips per quarter, dependent on business need.

Base Salary: The targeted base salary range for this position is $ 120,000.00- $ 140,000.00 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation: This position is eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

Our Benefits

• We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment.
• Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
• We offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.

About Where We Work

Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams.

Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group.

Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA.

Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .