Manager, Field Service

About the role

As a Field Services Manager at Spectrum, you will lead technical operations that ensure the delivery of quality voice, video, and data services to customers. Your responsibilities include managing technical operations to maintain network integrity, providing technical guidance and support to your teams, overseeing purchasing and budgeting, and delivering quality assurance direction on new and existing technologies.

Responsibilities

• Manage technical operations to maintain network integrity and assure delivery of quality voice, video and data services to customers
• Provide technical guidance and support to your teams on technologies, operational standards and staff development
• Oversee purchasing, budgeting, business plan development and deployment of new products and capital projects
• Deliver quality assurance direction on new and existing technologies, ensuring compliance with FCC standards and resolving escalated customer issues
• Maintain accurate records and documentation, reporting activity and results to field operations management
• Develop and support frontline leadership teams, driving performance improvement and positive employee relations

Requirements

• Education: Bachelor’s degree in electronics, related field or equivalent
• Experience: 5+ years technical supervisory experience or equivalent work experience
• Skills: Advanced understanding of TCP/IP stack and abstraction layers, advanced knowledge of network designs, architectures and topologies, advanced knowledge of Spectrum / telecommunications products and services, technical proofs of performance, construction practices, headend operations and installation/service requirements, knowledge of capital and operating budget processes, ability to safely use weight-bearing equipment within maximum limitations, accurate measurement of distances using tapes or measuring devices, operation of bucket trucks, test equipment and appropriate computers or devices for position

Qualifications

• Valid driver's license with satisfactory driving record per company standards

Benefits

Spectrum offers a comprehensive pay and benefits package designed to reward employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. This includes health insurance, retirement plans, paid time off, and other perks.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.