Manager, Field Reimbursement Services

Key Responsibilities

• Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory.
• Responsible for all administrative, training and performance management duties associated with team leadership. This includes weekly 1:1 meetings with FRMs, weekly FRM team meetings, and conducting monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
• The field-based reimbursement team is an extension of the McKesson-operated reimbursement and patient-support services operated on behalf of the Client. The role is responsible for the effective communication and partnership between the field team and their home office counterparts. This includes establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
• Disseminate client direction across remote team, leadership of regular team teleconferences and quarterly ride-a-longs with individual team members for ongoing training and development.
• Provide Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program as a whole. Not only provide ideas but also execute on Field Operation projects. Manager is responsible for completing and execution of projects assigned.
• Ensure that all SLA and other contractual commitments are met. Responsible for team’s adherence to all applicable privacy and compliance obligations.
• Works in tandem with Client’s Head of Reimbursement Operations ensuring the execution of Client’s strategic initiatives. Managerial oversight of day-to-day team activities and reporting of results to McKesson Client Services and key Client Contacts.
• Partner with the Sr. Manager to establish and produce the reports that the Client will receive each month and quarter. Manages client expectations regarding delivery of services and provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
• Assists in preparation of and participates in Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
• Manages FRM Development. Partner with FRM to establish a minimum of two development opportunities to assist in career path. In addition, the manager will provide ongoing training and educational opportunities that compliment Field Reimbursement role. This can include but not limited to payer education, conferences, mentorships, billing and coding and My Learning courses selected by Manager.

Minimum Job Qualifications (Knowledge, Skills & Abilities)

• 6+ years of reimbursement experience and 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience
• Critical Requirements: Experience supporting a Field Reimbursement Team preferred, Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred. Proven account management/client management experience, preferably in a pharmacy or healthcare related industry. Proven experience in direct communication with pharmaceutical clients or stakeholders.