Manager, Extended Business Office & Revenue Cycle Operations-26967

About the role

Join Rush University Medical Center as the Manager, Extended Business Office (EBO) & Workforce Alignment and play a critical leadership role in driving revenue cycle performance across one of the nation's leading academic health systems.

Responsibilities

• Manages performance of Extended Business Office (EBO) teams; coordinates distribution of work across internal and external teams; ensure staffing levels are adjusted to meet the needs of the department; monitors productivity performance to control labor costs.
• Mentors staff and performs staff evaluations in accordance with Rush policy. Supports strategic planning initiatives and participates in effective execution of planning relevant to functional area(s).
• Maintains working relationship with EBO to support PFS operational needs. Facilitate recurring/ad hoc meetings between Revenue Cycle leaders and EBO to focus on Operational Processes and Performance.
• Analyze, monitor and generate key metrics of EBO performance against targets (i.e. budget, forecast, strategic plan, etc.). Distribute performance reports to PFS leadership team. Identify risks, barriers and accomplishments.
• Accountable for EBO Performance outcomes; address shortfalls and opportunities with vendor when established metrics and goals are not achieved. Ensure EBO staffing levels are adequate to achieve expected outcomes.
• Evaluate annual performance, make recommendations to AVP on modifying or terminating vendor contract during renewal periods. Conduct RFP evaluation for onboarding EBO solutions.
• Monitor EBO Work Queue (WQ) activity and the age of accounts in WQs; escalate accounts approaching timely filing or timely appeal. Reconcile EBO invoices to ensure fees are calculated correctly; dispute incorrect fees.
• Leverage technology to streamline and automate where possible and ensures that automated solutions and applications (Epic and non-Epic) support functional objectives to ensure EBO performance. Monitor reconciliation of data interfaces with vendor.
• Career Development: Facilitate training and for Vendor on Rush Billing and Collection Policies and Procedures and tools, as applicable. Ensure EBO is adopting Rush System for Health policies and procedures according to organization’s standards and legal requirements.
• Work closely with EBO to ensure the quality and productivity of vendor staff performance meets established Rush policy. Ensures protection of private health and personal information, including credit card information.
• Stays abreast of industry & regulatory changes impacting functional area and Revenue Cycle and identifies potential impact and required changes. Strives to promote best practices within functional area and within revenue cycle.

Requirements

• Bachelor’s degree in business, finance or related discipline required.
• At least five years of experience required in billing, collections, insurance, technology support, or customer service.
• Strong knowledge of revenue cycle business operations.
• Excellent verbal and written communication skills due to direct interaction with senior management.
• Strong time management and organizational skills with the ability to effectively multi-task and meet deadlines.
• Strong problem solving and financial analytical skills.
• High degree of accuracy for analyses and processes.
• Self-motivated.
• Ambition to improve professional knowledge and technical skills through development efforts.

Preferred Job Qualifications

• Professional certification (CPA, HFMA, Epic system or similar) preferred.
• At least one year of leadership experience in a multi-facility, integrated health care delivery system or consulting experience.