Manager, Enterprise Systems- AZ/IL- Information Technology Systems

About the role

The Manager, Enterprise Systems leads the Information Technology Services team responsible for the design, delivery, and ongoing operation of Midwestern University’s cloud enterprise systems portfolio, including Oracle Fusion Cloud (HCM, ERP, EPM, Financial Aid, and Student) and the Jaggaer Procure2Pay system.

Responsibilities

• Supervise the functional analysts supporting the HCM, Finance/EPM, Financial Aid, and Student pillars and the technical analysts responsible for integrations, conversions, reporting, and custom development
• Assign work, set priorities, and manage the performance and professional development of direct reports, including hiring, onboarding, coaching, performance evaluation, and succession planning
• Balance team capacity across implementation projects, ancillary system remediation, and production support in coordination with the Senior Project Manager, Enterprise Systems
• Foster a culture of accountability, collaboration, and continuous improvement within the ITS team supporting cloud enterprise systems
• Direct the University’s functional and technical delivery work across the Oracle Fusion pillars, including configuration, functional design, data conversion, integration development, reporting, and extensions
• Review and approve technical designs, integration specifications, conversion mappings, and configuration decisions for adherence to institutional standards and to the target architecture
• Oversee the analysis and delivery of technical changes to ancillary systems and integrations affected by the new General Ledger Chart of Accounts structure, including Epic, Jaggaer, Transact/IDX, and Vetspire, in support of project plans maintained by the Senior Project Manager
• Direct the team’s work on the University’s integration estate, ensuring that interfaces between cloud enterprise systems and clinical, academic, and auxiliary applications are documented, monitored, and maintainable
• Establish and enforce standards for documentation, source control, migration, and release management across the portfolio
• Lead the transition from implementation to HyperCare and AMS for each pillar, ensuring operational readiness, knowledge transfer to the ITS team, and a clean hand-off of production support responsibilities
• Manage the ongoing performance, reliability, and continuous optimization of Oracle Fusion Cloud and other cloud enterprise systems, including quarterly Oracle updates, AMS quarterly optimization visits, and planned enhancement cycles
• Own production support for the cloud enterprise systems portfolio, including incident response, root cause analysis, service level performance, and escalation to Oracle and Drivestream
• Partner with the Enterprise Systems Architect, the FDI Functional Owner, and the FDI Technical Owner to ensure that cloud platform changes preserve data integrity, integration stability, and institutional reporting
• Maintain a forward-looking technical roadmap of enhancements, optimization opportunities, and future cloud enterprise systems capabilities aligned with Midwestern University’s strategic plan, and refer initiatives requiring project structure to the Senior Project Manager, Enterprise Systems
• Manage the ongoing operational relationship with Drivestream, Inc. for Application Managed Services, including work intake, prioritization, quality, and consumption of AMS hours
• Coordinate with Oracle Corporation through the Oracle Customer Success Manager on platform matters, service requests, and release readiness
• Coordinate ancillary vendor relationships that support the cloud enterprise systems portfolio, including integration partners, reporting and analytics vendors, and third-party service providers
• Monitor ongoing vendor performance against service-level commitments and contractual obligations, and recommend renewal, expansion, or remediation
• Partner with the Enterprise Systems Architect, Information Security, and Institutional Research to implement and enforce data governance, access management, and audit practices across cloud enterprise systems
• Own role design, segregation of duties, and periodic access review for the Oracle Fusion Cloud environment in partnership with the functional pillar owners and Internal Audit
• Support internal and external audit requests, including evidence production and remediation of identified findings
• Governance and Stakeholder Engagement
• Participate in the Program Leadership Team and support the Program Lead in the operation of the three-tier governance framework, including the Executive Governance Committee, Program Leadership Team, and Pillar Working Groups
• Collaborate with pillar executives, working group leads, and subject matter experts to translate business priorities into prioritized cloud enterprise systems work
• Represent Midwestern University in HESS Collective working group sessions, Oracle user groups, and other peer forums as appropriate

Qualifications

• Proven ability to lead, develop, and manage multidisciplinary teams of functional and technical information technology professionals in a complex, matrixed environment
• Strong technical grounding in enterprise integration patterns, data conversion, reporting and analytics, and application security administration, with the ability to evaluate the work of technical staff on its merits
• Experience managing production support operations, including incident response, root cause analysis, release management, and service level accountability
• Experience managing managed services, software vendor, and integration partner relationships against service-level commitments and contractual obligations
• Knowledge of IT governance, data security, privacy, and compliance standards, including FERPA, GLBA, HIPAA, and Title IV where applicable to cloud enterprise systems
• Ability to translate technical concepts for executive and non-technical audiences and to communicate operational risk clearly and without alarm
• Excellent problem-solving, interpersonal, and facilitation skills, with the ability to build trust across executive leadership, functional departments, and partner organizations