Manager, Enterprise Support, Department of Defense

Key job responsibilities

• Lead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiatives
• Manage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud
• Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical
• Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyalty

About The Team

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

• Associate's degree or above
• CASP+ (CompTIA Advanced Security Practitioner)
• CCSP (Certified Cloud Security Professional)
• Cloud+
• CSSLP (Certified Secure Software Lifecycle Professional)