Manager Enterprise Application

Responsibilities

• Provide leadership for enterprise-wide application development, support, integration, and quality assurance across Salesforce, ERP, and third-party systems.
• Define and execute the Enterprise Applications strategy, including Salesforce roadmap, service offerings, and continuous improvement initiatives.
• Partner with IT and institutional leadership to align technology initiatives with strategic goals.
• Represent the Enterprise Applications function in cross-functional committees and leadership discussions.
• Salesforce Development & Architecture
• Design, develop, test, and deploy scalable Salesforce solutions using: Apex, Lightning Web Components (LWC), Visualforce, Workflows.
• Advisory on Salesforce data architecture, data governance, and student lifecycle management.
• Manage Salesforce environments, including sandboxes, version control, and deployment strategies.
• Integration & Enterprise Systems
• Design, build, and maintain integrations between Salesforce and external systems using Jitterbit and API-based architectures.
• Support ERP and third-party application integrations (e.g., Banner, Colleague, Jenzabar, or similar SIS platforms).
• Troubleshoot integration issues and coordinate with vendors on resolution and enhancements.
• Operations & Application Management
• Oversee day-to-day operations for enterprise applications, including system performance, reliability, and support.
• Cook up vendor relationships, including escalations, system upgrades, and lifecycle management (including end-of-life planning).
• Lead application installation, upgrades, and customization efforts.
• Establish and monitor KPIs, performance metrics, and reporting to support decision-making.
• Conduct audits to ensure compliance with policies, data integrity, and operational efficiency.
• Collaboration & Customer Engagement
• Partner with functional stakeholders and subject matter experts to gather requirements and translate them into technical solutions.
• Promote adoption and effective use of Salesforce and enterprise applications across the university.
• Lead and facilitate internal and client-facing meetings.
• Provide clear communication of technical concepts, risks, and solutions to non-technical audiences.
• Security & Compliance
• Ensure all applications and integrations adhere to institutional policies and security standards, including NIST 800-171 practices.
• Support data governance, access controls, and audit readiness efforts.
• Documentation & Delivery
• Create and maintain technical documentation, solution designs, integration mappings, and configuration guides.
• Operate within Agile/Scrum frameworks to deliver iterative, high-quality solutions.
• Support training initiatives for both technical teams and end users.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 3+ years of Salesforce development experience (Apex, SOQL, LWC, Flow).
• Experience with Salesforce Education Cloud (EDA, Admissions, Student Success, Advancement).
• Experience with enterprise integrations using Jitterbit or similar iPaaS platforms.
• Strong understanding of Salesforce platform architecture, security model, and APIs (REST/SOAP).
• Experience with ERP systems and higher education application ecosystems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills with the ability to engage both technical and functional stakeholders.

Preferred Qualifications

• Salesforce Platform Developer I or II Certification.
• Salesforce Education Cloud Consultant Certification.
• Experience working in higher education or with multiple institutional clients.
• Familiarity with SIS platforms (Banner, Colleague, Jenzabar).