Manager, Engineering (Customer Experience)

About the role

Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products
Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards
Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership
Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics
Collaborate with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience
Led with an AI-first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards
Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems

Responsibilities

• Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products
• Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards
• Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership
• Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics
• Collaborate with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience
• Led with an AI-first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards
• Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems

Requirements

• Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
• At least 5 years of software engineering, with consistently advancing skills and responsibilities.
• A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles.
• Experience creating available, scalable, low-latency, global customer management systems.
• Experience debugging and troubleshooting web services, API, and libraries.
• Experience or desire to lead a team of Engineers and coach them in their career.
• At least 4 years of software engineering, with consistently advancing skills and responsibilities.
• Extensive experience with .Net and C#.
• Experience with at least one functional/scripting language (JavaScript, Python).
• Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue.
• Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture.
• Experience in utilizing agentic tools Claude, Cline, etc.
• Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.).
• Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
• Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities.
• Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience.
• Self-motivated; work well both independently and collaboratively.
• A positive attitude and an excellent sense of humor.
• Experience in building a microservice architecture.
• Experience in working with data storages (SQL or NoSQL).
• Experience in writing CI/CD pipelines.
• Experience in using CDN to deliver static content.
• Experience in CQRS and/or Event Sourcing.
• Experience in working with GraphQL.
• Experience in working with OIDC protocols and managed AuthN/Z frameworks.

Qualifications

• Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
• At least 5 years of software engineering, with consistently advancing skills and responsibilities.
• A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles.
• Experience creating available, scalable, low-latency, global customer management systems.
• Experience debugging and troubleshooting web services, API, and libraries.
• Experience or desire to lead a team of Engineers and coach them in their career.
• At least 4 years of software engineering, with consistently advancing skills and responsibilities.
• Extensive experience with .Net and C#.
• Experience with at least one functional/scripting language (JavaScript, Python).
• Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue.
• Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture.
• Experience in utilizing agentic tools Claude, Cline, etc.
• Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.).
• Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
• Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities.
• Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience.
• Self-motivated; work well both independently and collaboratively.
• A positive attitude and an excellent sense of humor.
• Experience in building a microservice architecture.
• Experience in working with data storages (SQL or NoSQL).
• Experience in writing CI/CD pipelines.
• Experience in using CDN to deliver static content.
• Experience in CQRS and/or Event Sourcing.
• Experience in working with GraphQL.
• Experience in working with OIDC protocols and managed AuthN/Z frameworks.

Skills

• Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
• At least 5 years of software engineering, with consistently advancing skills and responsibilities.
• A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles.
• Experience creating available, scalable, low-latency, global customer management systems.
• Experience debugging and troubleshooting web services, API, and libraries.
• Experience or desire to lead a team of Engineers and coach them in their career.
• At least 4 years of software engineering, with consistently advancing skills and responsibilities.
• Extensive experience with .Net and C#.
• Experience with at least one functional/scripting language (JavaScript, Python).
• Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue.
• Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture.
• Experience in utilizing agentic tools Claude, Cline, etc.
• Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.).
• Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
• Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities.
• Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience.
• Self-motivated; work well both independently and collaboratively.
• A positive attitude and an excellent sense of humor.
• Experience in building a microservice architecture.
• Experience in working with data storages (SQL or NoSQL).
• Experience in writing CI/CD pipelines.
• Experience in using CDN to deliver static content.
• Experience in CQRS and/or Event Sourcing.
• Experience in working with GraphQL.
• Experience in working with OIDC protocols and managed AuthN/Z frameworks.

Benefits

• Full-Time position with a competitive salary and Carvana stock compensation.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Pay

Competitive salary and Carvana stock compensation.

Schedule

Monday through Friday, at our corporate HQ in Tempe, Arizona.