Manager Engineering
About the role
The Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone’s 4E leadership model. Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.
Responsibilities
- Provide leadership in design, delivery, and support of software and platforms
- Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
- Participate in project scope, schedule and cost reviews
- Understand product capabilities and limitations
- Identify and implement ways to improve and promote quality
- Responsible for new product software development and quality
- Maintenance of software/bug fixes
- Release scheduling
- Keeps abreast of new technologies
- Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines
- Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management
- Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talent
- Prioritize and manage department activities and projects in accordance with the department's goals
Requirements
- Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required
- Relevant certifications also preferred among other indications of someone who values continuing education
- Experience with Agile software development and SCRUM methodologies
- Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget
- Proven history of delivering on deadlines/releases without compromising quality
- Excellent interpersonal skills with all kinds of people at all levels of the organization
- Ability to work through conflict, gain trust, and influence outcomes
- Strong verbal and written communication skills
Qualifications
- Master’s degree in Computer Science or Business Management preferred
- Experience with telephony, networking, hosted applications, or other similar technical products
- Telecommunications experience with IVR applications or telephony apps
- Experience with user acceptance testing, regression testing and integration testing
Skills
- Experience with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others
Benefits
NICE Ltd. (NASDAQ: NICE) offers competitive benefits including health insurance, retirement plans, and paid time off.
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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