Manager, Employee Experience & Culture

About Suffolk: Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.”

About the role

At Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The Manager, Employee Experience & Culture plays a pivotal role in bringing this belief to life. This is more than a role; it’s an opportunity to shape the heartbeat of Suffolk’s culture. As the Employee Experience & Culture leader in your region, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring.

This leader is responsible for designing and delivering a best-in-class, high-touch employee experience across the region. With a concierge-style, hospitality-first mindset, this role ensures that every employee—whether onsite or traveling—feels supported, connected, and valued. If you thrive in environments where no two days are the same, love creating meaningful experiences, and are energized by bringing people together, this role is for you.

Responsibilities

• Employee Experience Strategy & Delivery
  • Execute a regional employee experience strategy that promotes service excellence, engagement, and consistency
  • Design and scale programs that enhance the end-to-end employee journey
  • Act as a trusted advisor to leaders and employees, balancing company standards with individual needs
  • Leverage data, feedback, and best practices to continuously improve the experience
  • Monitor and report on key metrics (engagement, service quality, efficiency)
• Concierge & Lifestyle Experience
  • Lead a high-touch Employee Experience model, serving as a central resource for employee support
  • Deliver responsive, hospitality-driven services that simplify employees’ day-to-day experience
  • Enhance offerings for traveling and onsite employees, including relocation and lifestyle support
  • Oversee development and continuous improvement of lifestyle management resources and guides
  • Ensure all services are accessible, seamless, and reflective of a premium experience
• Onsite Experience, Culture & Engagement
  • Design and execute onsite experiences, events, and amenities that foster connection and pride
  • Serve as a Culture Ambassador, reinforcing company values and engagement initiatives
  • Partner with People & Culture and corporate teams to deliver impactful programs and events
  • Ensure experiences are inclusive, meaningful, and aligned with business and cultural priorities
  • Support Corporate Initiatives that strengthen employee connection
• Partnerships & Employee Value Proposition
  • Build and manage strategic partnerships (local and regional) to enhance employee offerings
  • Identify perks, discounts, and lifestyle benefits that strengthen the employee value proposition in collaboration with the Total Rewards team
  • Continuously evaluate offerings to ensure competitiveness and relevance
  • Maximize partnerships to deliver value efficiently and cost-effectively
• Consistency, Scaling & Regional Alignment
  • Establish standards, playbooks, and scalable frameworks for consistent experience delivery
  • Ensure alignment across locations while allowing for regional customization
  • Monitor execution quality and identify opportunities for improvement and innovation
  • Travel to sites as needed to ensure visible leadership and program effectiveness
• Operations & Experience Enablement
  • Partner with HRBPs to ensure a high-touch Year One (Y1) onboarding experience
  • Partner with relocation & administrative teams to support travel and logistics as needed
  • Partner with administrative teams to drive operational excellence and efficiency
  • Develop and manage budgets, identifying cost-saving opportunities without compromising experience
  • Ensure compliance, confidentiality, and alignment with HR policies
• Cross-Functional Collaboration
  • Partner closely with Lifestyle Management & Relocation, Administrative/Operations teams, and People & Culture
  • Represent employee experience in cross-functional initiatives and leadership forums
  • Drive alignment to ensure a seamless, integrated employee experience

Requirements

• Bachelor’s degree required; advanced degree preferred
• 4-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibility
• Proven ability to design and scale programs across multiple locations
• Strong event planning and employee engagement experience
• Exceptional project management and organizational skills
• Outstanding communication and interpersonal abilities with a service-first mindset
• Highly collaborative, adaptable, and solutions-oriented
• Experience managing budgets, vendors, and partnerships
• Ability to handle confidential information with professionalism
• Willingness to travel regularly (25%+)

This is a rotational position tied to specific sites approximately every 2-3 years, with the opportunity to rotate on a regional or national level.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking may be required.

Benefits

• Competitive salaries
• Auto allowances and gas cards for certain roles
• Market-leading medical, dental, and vision insurance plans
• Virtual care options for physical therapy and primary care
• Generous paid time off
• 401k plan with employer match and access to expert financial resources
• Company-paid and voluntary life insurance
• Tax-deferred savings accounts
• 10 backup daycare days each year
• Short- and long-term disability
• Commuter benefits