Manager, Employee Experience & Culture

About the role

The Manager, Employee Experience & Culture plays a pivotal role in bringing Suffolk's commitment to a consistent, best-in-class employee experience to life. This role is responsible for designing and delivering a high-touch employee experience across the region, ensuring every employee feels supported, connected, and valued.

Responsibilities

• Execute a regional employee experience strategy that promotes service excellence, engagement, and consistency
• Design and scale programs that enhance the end-to-end employee journey (onboarding through offboarding)
• Act as a trusted advisor to leaders and employees, balancing company standards with individual needs
• Leverage data, feedback, and best practices to continuously improve the experience
• Monitor and report on key metrics (engagement, service quality, efficiency)
• Lead a high-touch Employee Experience model, serving as a central resource for employee support
• Deliver responsive, hospitality-driven services that simplify employees’ day-to-day experience
• Enhance offerings for traveling and onsite employees, including relocation and lifestyle support
• Oversee development and continuous improvement of lifestyle management resources and guides
• Ensure all services are accessible, seamless, and reflective of a premium experience
• Design and execute onsite experiences, events, and amenities that foster connection and pride
• Serve as a Culture Ambassador, reinforcing company values and engagement initiatives
• Partner with People & Culture and corporate teams to deliver impactful programs and events
• Ensure experiences are inclusive, meaningful, and aligned with business and cultural priorities
• Support community engagement and giving initiatives that strengthen employee connection
• Build and manage strategic partnerships (local and regional) to enhance employee offerings
• Identify perks, discounts, and lifestyle benefits that strengthen the employee value proposition
• Maximize partnerships to deliver value efficiently and cost-effectively
• Establish standards, playbooks, and scalable frameworks for consistent experience delivery
• Ensure alignment across locations while allowing for regional customization
• Monitor execution quality and identify opportunities for improvement and innovation
• Travel to sites as needed to ensure visible leadership and program effectiveness
• Partner with HRBP’s to help ensure a high-touch Year One (Y1) onboarding experience
• Support relocation & administrative teams to support Travel and logistics as needed
• Partner with administrative teams to drive operational excellence and efficiency
• Develop and manage budgets, identifying cost-saving opportunities without compromising experience
• Ensure compliance, confidentiality, and alignment with HR policies
• Cross-functionally collaborate with Lifestyle Management & Relocation, Administrative/Operations teams, People & Culture, corporate engagement & community teams
• Represent employee experience in cross-functional initiatives and leadership forums
• Drive alignment to ensure a seamless, integrated employee experience

Qualifications

• Bachelor’s degree required; advanced degree preferred
• 4-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibility
• Proven ability to design and scale programs across multiple locations
• Strong event planning and employee engagement experience
• Exceptional project management and organizational skills
• Outstanding communication and interpersonal abilities with a service-first mindset
• Highly collaborative, adaptable, and solutions-oriented
• Experience managing budgets, vendors, and partnerships
• Willingness to travel regularly (25%+)

Benefits

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. This includes competitive salaries, auto allowances and gas cards for certain roles, access to market-leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company-paid and voluntary life insurance, tax-deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits, and more. For more information, click here.