Manager - eCommerce Operations - Project Management

About the role

The eCommerce Operations Manager – Project Management will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department’s ongoing business objectives.

Responsibilities

• Lead local implementation of centrally developed eCommerce projects related to the order management system, digital platforms, omnichannel, and SAP.
• Partner on optimizations, system migrations and upgrades, and compliance regulations.
• Knowledgeable of industry standards for SAP S/4 Hana integration.
• Propose best-in-class site enhancements (UX/UI) relating to operational functionality between SAP and the OMS.
• Affirm the requirements of inventory sourcing within SAP and reduce inefficiencies.
• Ensure accurate flows between the OMS and WMS for improved processing capabilities, 360 client data through SAP, and product pricing.
• Proactively identify and mitigate potential risks and system roadblocks.
• Collaborate effectively with central Digital and IT teams throughout project lifecycles, understanding the global OMS solution and any adaptations required for local needs.
• Partner closely with key collaborators across all levels of the organization, including IT leadership, store teams, and distribution centers, to develop comprehensive project plans.
• Lead task forces of impacted parties to ensure on-time, within scope, and within budget deliverables.
• Lead Testing, Data migration, cutover, and Go-Live activities for the e-commerce channel for all upcoming system implementations.
• Provide comprehensive training materials for project launches, taking into account process changes and change management initiatives.
• Facilitate user acceptance testing (UAT) with central and local stakeholders.
• Develop partnerships with Retail Operations team and collaborate to disseminate company-wide communication relating to eCommerce Operations.
• Support on new services and related technical evolutions.
• Carry out requests for omnichannel optimizations to improve client and retail experience.
• Partner closely with supervisor and cross-functional stakeholders for implementation.
• Perform regular sales reconciliation between ERP Solution and eCommerce platform.
• Provide regular reporting on order processing productivity and omnichannel sales with KPIs.
• Support department in ongoing inventory management and fiscal inventory.
• Monitor and reconcile levels between systems pertaining to non-depletion of stock, rebalances, destocking, and omnichannel orders.
• Identify, analyze, and report discrepancies to IS team for correction for short-term resolution and options for a long-term fix.
• Occasional travel to Logistics Center and participation in Operations and Digital seminars.

Requirements

BA or equivalent, preferred
Minimum of 3-5 years in a similar role and environment, preferred
Project Management certification, preferred
Experience in ERP implementation projects. SAP S/4 Hana preferred
Strong ability to lead complex projects simultaneously
Familiarity with Adyen, Checkout.com, Avalara, and Cegid
Experience with logistics and multi-channel eCommerce and Retail
Practical knowledge of digital applications to support Client Relations teams.
Proficient in Microsoft Office Suite; Advanced Excel ability
Strong presentation skills, with the ability to effectively communicate technical information to diverse audiences
Demonstrated ability to work cross-functionally
Adept at analysis of operational procedures and ability to anticipate, outline and explain both positive and negative implications of a given project
Excellent written, verbal, and interpersonal skills
Previous Product Information Management system experience is helpful
Knowledge of French is helpful

Qualifications

BA or equivalent, preferred

Skills

BA or equivalent, preferred
Minimum of 3-5 years in a similar role and environment, preferred
Project Management certification, preferred
Experience in ERP implementation projects. SAP S/4 Hana preferred
Strong ability to lead complex projects simultaneously
Familiarity with Adyen, Checkout.com, Avalara, and Cegid
Experience with logistics and multi-channel eCommerce and Retail
Practical knowledge of digital applications to support Client Relations teams.
Proficient in Microsoft Office Suite; Advanced Excel ability
Strong presentation skills, with the ability to effectively communicate technical information to diverse audiences
Demonstrated ability to work cross-functionally
Adept at analysis of operational procedures and ability to anticipate, outline and explain both positive and negative implications of a given project
Excellent written, verbal, and interpersonal skills
Previous Product Information Management system experience is helpful
Knowledge of French is helpful

Benefits

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Access to Calm App, Health Advocate, Family Building Support and more!

Pay

$100,000.00 - $120,000.00 annually

Schedule

N/A

Application Instructions

N/A