Manager, e-Commerce Operations & Analytics

Purpose/Impact: (Duties & Essential Functions)

• Adobe Commerce (Magento) Operations Support
• day-to-day e-Commerce operations for legacy SEB brands on Adobe Commerce
• Manage and provide backup coverage for product setup, promotions, catalog updates, and site operations
• Develop deep expertise in Adobe Commerce and related technologies and processes
• Partner with BDA, IT, and third-party vendors to investigate and resolve technology and operational issues
• Support system testing, enhancements, implementations, and platform improvements

Data, Analytics & Order Management

• Serve as the primary analytical resource for e-Commerce
• Lead Order Management reporting, analysis, projects, and process improvements
• Build dashboards, models, and exception reporting to proactively identify issues
• Analyze complex data and translate findings into actionable recommendations
• Lead FedEx shipping and delivery analytics
• Develop and monitor key operational KPIs

AI & Continuous Improvement

• Identify opportunities to leverage AI and automation across e-Commerce and Supply Chain
• Automate manual reporting and recurring processes
• Lead root-cause analysis and drive corrective actions
• Identify opportunities to improve operational efficiency, platform performance, and the franchisee experience

BigCommerce Partnership & Business Continuity

• Partner closely with the Manager, e-Commerce – BigCommerce to develop working knowledge of BigCommerce operations and processes
• Provide backup support for BigCommerce during absences, peak periods, or critical business needs
• Share best practices, analytics, tools, and process improvements across platforms
• Strengthen overall e-Commerce coverage and reduce single points of failure

Projects & Cross-Functional Partnership

• Partner closely with Supply Chain, IT, Product, Marketing, Finance, BDA, FedEx, and third-party vendors
• Lead operational, analytical, and technology projects across e-Commerce and Supply Chain
• Take ownership of issues and projects and drive them through completion
• Support additional priorities and special projects as assigned