Manager/Director, Revenue Operations

Accountabilities

• Build and lead the operational infrastructure that supports commercial growth.
• Own revenue systems, reporting, forecasting, and process optimization while partnering closely with executive leadership and cross-functional teams to improve efficiency and scalability.
• Develop and manage revenue forecasting processes, pipeline governance, and executive-level reporting to support strategic decision-making.
• Create scalable pipeline management frameworks, including opportunity definitions, qualification criteria, sales stages, and forecasting methodologies.
• Establish deal desk processes that support pricing approvals, commercial reviews, contract workflows, and collaboration across teams.
• Design dashboards, KPIs, and reporting structures that provide a reliable source of commercial insights across the organization.
• Partner with Sales, Marketing, Finance, and Operations leaders to improve customer lifecycle processes and accelerate business growth.
• Lead recurring commercial operating cadences, including pipeline reviews, forecast discussions, and strategic business reviews.
• Identify operational gaps, eliminate inefficiencies, and implement automation opportunities to increase productivity.
• Develop a long-term Revenue Operations roadmap that supports organizational growth and future scalability.
• Provide strategic recommendations and insights to executive leadership through data analysis, reporting, and performance measurement.
• Leverage AI-powered tools and emerging technologies to improve workflows, reporting, analysis, and operational effectiveness.

Requirements

• An experienced Revenue Operations or Commercial Operations leader with a strong background in scaling processes, systems, and analytics within fast-growing technology environments.
• Experience building or scaling revenue operations functions within a healthcare technology, SaaS, or startup environment.
• Proven expertise managing CRM systems, preferably HubSpot, including administration, optimization, and data governance.
• Strong track record developing forecasting processes, pipeline management frameworks, and executive reporting.
• Experience creating reporting infrastructure, dashboards, business intelligence solutions, and commercial performance analytics.
• A deep understanding of revenue lifecycle management, sales processes, and commercial operating models.
• The ability to translate complex business data into actionable insights and strategic recommendations.
• A strong executive presence with the ability to communicate effectively with senior leadership and cross-functional stakeholders.
• A highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and process improvement skills.
• The ability to operate independently, build structure from ambiguity, and drive measurable business outcomes.
• Familiarity with AI tools and a willingness to incorporate emerging technologies into daily workflows.

Benefits

• Competitive base salary range of $145,000 - $185,000, depending on experience, skills, qualifications, and location.
• Eligibility for a discretionary bonus and comprehensive benefits package.
• Multiple medical plan options, including one with 100% premium coverage for employees and dependents.
• Vision and dental insurance coverage.
• Flexible time off policy for exempt employees and paid time off policy for non-exempt employees.
• Paid sick leave according to applicable state requirements.
• 12 weeks of paid parental leave.
• 12 company-paid holidays and additional company recharge days.
• 401(k) retirement plan.
• Annual professional development stipend to support learning and career growth.
• Annual wellness stipend for fitness, mental health, and other wellness activities.
• Opportunity to work in a mission-driven environment focused on improving healthcare through technology and innovation.
• Collaborative culture with exposure to executive leadership and cross-functional teams.