Manager, Direct Sales

Job Summary

The Manager, Direct Sales will lead and develop a high-performing sales team, oversee hiring and training, and manage sales performance.

Essential Duties and Responsibilities

• Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs)
• Oversee hiring, onboarding, and fostering continuous growth and performance
• Meet and exceed monthly sales performance expectations for all sales channels
• Monitor and evaluate sales performance reporting dashboards with BI team
• Create and monitor lead and lag sales performance measurements
• Build and execute processes and sales initiatives to increase customer penetration across the footprint
• Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer
• Aid in building new order entry processes for sales team
• Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others
• Host community building events as new fiber areas are launched
• Collaborate with the marketing team; offer strategy & communication, collateral material creation & distribution
• Maintain awareness of industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis

Required Qualifications

• High school diploma or GED
• Minimum four (4) years of Telecom industry experience
• Minimum four (4) years of Sales Management experience
• People management experience leading teams of 15 plus direct reports
• Documented record of meeting and exceeding sales performance expectations
• Excellent communication and customer service skills
• High proficiency in MS Office products
• Strong financial analysis and project management abilities
• Competency in making data-driven business recommendations
• Analytical and problem-solving aptitude
• Reliable transportation and willingness to travel as needed
• Valid driver’s license, auto insurance, and satisfactory driving record

Preferred Qualifications

• Bachelor's degree in related field
• Knowledge, Skills, and Abilities: Ability to work independently and apply sound judgment and reasoning skills to a variety of situations; ability to multi-task and collaborate effectively with other personnel to meet deadlines; strong verbal and written communication, attention to detail, and organizational skills; ability to work within critical deadlines; ability to adjust to rapidly changing priorities and schedules; ability to provide excellent customer service; ability to drive on behalf of the company in a safe and responsible manner

Job Location

Spends approximately 50% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Must be comfortable walking up and down streets for several hours per day, including uneven terrain, uphill and downhill areas. Minimal time in an office environment.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time
• Lift and/or move up to 25 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Safe operation of a motor vehicle

Work Environment and Additional Information

• Minimal time in an office environment
• This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle
• At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber.
• Ziply Fiber requires a pre-employment background check as conditions of employment.
• Ziply Fiber may require a pre-employment drug screening.
• Ziply Fiber is a drug-free workplace.