Manager - Digital Technology Org

Responsibilities

• Lead a high-performing team responsible for the support, configuration, and optimization of Epic applications enabling inpatient clinical workflows.
• Ensure inpatient clinical teams are equipped with reliable, intuitive, and efficient technology solutions that support quality patient care, regulatory compliance, and operational excellence.
• Oversee system configuration, enhancements, upgrades, and ongoing maintenance to ensure optimal performance, stability, and end-user experience.
• Manage the intake and prioritization of change requests, incident resolution, and enhancement delivery, ensuring alignment with clinical and operational priorities.
• Collaborate with nursing, pharmacy, clinical informatics, and operational leaders to align technology solutions with evolving care delivery models.
• Partner with enterprise IT and Epic stakeholders to deliver scalable, integrated solutions that align with organizational standards and strategic priorities.
• Collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals.
• Champion user-centered service outcomes and responsible information stewardship.

Requirements

• Experience in health systems, research environments, or regulated industries.
• Experience with digital reporting tools, performance dashboards, and user analytics platforms.
• Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.
• Excellent communication skills, strategic thinking, and the ability to manage ambiguity.
• Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
• Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
• Leverage digital tools to monitor user behavior, product performance, and organizational KPIs.
• Utilize research findings to inform tactical and strategic recommendations.
• Ensure compliance with security frameworks and data protection protocols.
• Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners.
• Champion security awareness and training across supported teams.

Qualifications

• Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics).
• Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.
• Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
• Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.

Pay

$141,024.00 - $204,526.40 / year

Schedule

Full Time
Monday - Friday, 8am - 5pm