Manager, Digital Solutions Customer Success

About the role

The Manager, Digital Solutions – Customer Success within the Digital Enterprise group will be responsible for serving as an end-to-end workflow and product demonstration expert across the digital portfolio. The role partners closely with Sales, Marketing and Product Training teams to drive presales engagement, enable customer understanding of digital value and support adoption across the customer lifecycle.

Responsibilities

• Member of a high-performing global digital enterprise team supporting Vantive’s Digital Enterprise strategy.
• Act as a core contributor on global, cross-functional teams supporting new product launches and geographic expansion initiatives.
• Presale Customer Engagement / Product Demonstration: Create audience-specific demo workflows that clearly articulate product features, benefits, and differentiators, and demonstrate how digital solutions solve customer business and therapy challenges.
• Treatment-Integrated Storytelling: Clearly position digital products within the broader peritoneal dialysis therapy context, articulating how the digital portfolio supports clinical, operational, and business objectives.
• Content Creation and Management: Develop and manage assets like demo scripts, videos, and recordings to support commercial efforts. Organize and standardize digital demo content, ensuring consistency and accessibility for regional teams.
• Product Implementation and Training: Assist in building product staging, roll out and training plans, and train regional commercial team training leads in demo best practices and customer training plans for digital roll outs.
• Direct Customer/Sales Support: Conduct engaging and interactive product demonstrations to current and potential key customers in various settings. Partnering with sales teams to assist in identifying customer needs and driving growth through product solutions.
• Post Implementation Digital Support: Help drive post sale adoption, satisfaction and growth through training on, and assisting with implementing customer engagement and optimization plans including tracking and distributing key metrics.
• Performance and Success Metrics: Drive and track key performance indicators (KPIs) related to demo effectiveness, customer engagement, adoption and post-implementation success to support continuous improvement.
• Voice of Market and Voice of Customer: Serve as the commercial representative for Voice of Market and Voice of Customer, synthesizing insights from pre-sales engagements, customer interactions, and post-implementation feedback to inform Global Digital Enterprise strategy, product evolution and enablement priorities.

Requirements

• Bachelor’s degree with 5+ years of progressive experience in related field; advanced degree is a plus
• Strong results orientation, focused on customer engagement
• Strong digital literacy skills, proficiency with digital products and analytics
• Strong team player, willing and able to support other team members as needed to achieve project goals
• Promotes open, constructive and collaborative relations with leadership, varied teams, peers and client groups
• Demonstrated success in collaborating with cross-functional and global stakeholders
• Customer success experience is highly valued
• Experience in commercial training and education
• Strong communication and interpersonal skills. Ability to build relationships with a variety of people and engage different stakeholders such as nurses, nephrologists, administrators, etc.
• Ability to put processes in place that enable local teams to operate at a high level with less dependence on global support

Qualifications

• Strong results orientation, focused on customer engagement
• Strong digital literacy skills, proficiency with digital products and analytics
• Strong team player, willing and able to support other team members as needed to achieve project goals
• Background in renal care, including hands-on experience with peritoneal dialysis (PD)
• 25% travel, domestic and international

Skills

• Excellent verbal and written communication skills
• Ability to present complex information in a clear and concise manner
• Proficiency in Microsoft Office Suite
• Experience with digital marketing tools and platforms
• Ability to work effectively in a fast-paced, dynamic environment

Benefits

Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $108,000 to $135,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Pay

The estimated base salary for this position is $108,000 to $135,000 annually.

Schedule

This position may require some travel, domestic and international.