Manager, Digital Solutions Customer Success
About the role
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Responsibilities
- Member of a high-performing global digital enterprise team supporting Vantive’s Digital Enterprise strategy.
- Act as a core contributor on global, cross-functional teams supporting new product launches and geographic expansion initiatives.
- Presale Customer Engagement / Product Demonstration: Create audience-specific demo workflows that clearly articulate product features, benefits, and differentiators, and demonstrate how digital solutions solve customer business and therapy challenges.
- Treatment-Integrated Storytelling: Clearly position digital products within the broader peritoneal dialysis therapy context, articulating how the digital portfolio supports clinical, operational, and business objectives.
- Content Creation and Management: Develop and manage assets like demo scripts, videos, and recordings to support commercial efforts. Organize and standardize digital demo content, ensuring consistency and accessibility for regional teams.
- Product Implementation and Training: Assist in building product staging, rollout, and training plans, and train regional commercial team training leads in demo best practices and customer training plans for digital rollouts.
- Direct Customer/Sales Support: Conduct engaging and interactive product demonstrations to current and potential key customers in various settings. Partnering with sales teams to assist in identifying customer needs and driving growth through product solutions.
- Post Implementation Digital Support: Help drive post-sale adoption, satisfaction, and growth through training on, and assisting with implementing customer engagement and optimization plans including tracking and distributing key metrics.
- Performance and Success Metrics: Drive and track key performance indicators (KPIs) related to demo effectiveness, customer engagement, adoption, and post-implementation success to support continuous improvement.
- Voice of Market and Voice of Customer: Serve as the commercial representative for Voice of Market and Voice of Customer, synthesizing insights from pre-sales engagements, customer interactions, and post-implementation feedback to inform Global Digital Enterprise strategy, product evolution, and enablement priorities.
Requirements
- Bachelor’s degree with 5+ years of progressive experience in related field; advanced degree is a plus
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Promotes open, constructive, and collaborative relations with leadership, varied teams, peers, and client groups
- Demonstrated success in collaborating with cross-functional and global stakeholders
- Customer success experience is highly valued
- Experience in commercial training and education
- Strong communication and interpersonal skills. Ability to build relationships with a variety of people and engage different stakeholders such as nurses, nephrologists, administrators, etc.
- Ability to put processes in place that enable local teams to operate at a high level with less dependence on global support
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Strong background in renal care, including hands-on experience with peritoneal dialysis (PD)
- 25% travel, domestic and international
Qualifications
- Bachelor’s degree with 5+ years of progressive experience in related field; advanced degree is a plus
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Promotes open, constructive, and collaborative relations with leadership, varied teams, peers, and client groups
- Demonstrated success in collaborating with cross-functional and global stakeholders
- Customer success experience is highly valued
- Experience in commercial training and education
- Strong communication and interpersonal skills. Ability to build relationships with a variety of people and engage different stakeholders such as nurses, nephrologists, administrators, etc.
- Ability to put processes in place that enable local teams to operate at a high level with less dependence on global support
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Strong background in renal care, including hands-on experience with peritoneal dialysis (PD)
- 25% travel, domestic and international
Skills
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Promotes open, constructive, and collaborative relations with leadership, varied teams, peers, and client groups
- Demonstrated success in collaborating with cross-functional and global stakeholders
- Customer success experience is highly valued
- Experience in commercial training and education
- Strong communication and interpersonal skills. Ability to build relationships with a variety of people and engage different stakeholders such as nurses, nephrologists, administrators, etc.
- Ability to put processes in place that enable local teams to operate at a high level with less dependence on global support
- Strong results orientation, focused on customer engagement
- Strong digital literacy skills, proficiency with digital products and analytics
- Strong team player, willing and able to support other team members as needed to achieve project goals
- Strong background in renal care, including hands-on experience with peritoneal dialysis (PD)
- 25% travel, domestic and international
Benefits
Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $108,000 to $135,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.
US Benefits at Vantive
- Comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
- Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.
- We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
- Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
Pay
The estimated base salary for this position is $108,000 to $135,000 annually.
Schedule
This position may require up to 25% travel, domestically and internationally.