Manager, Digital Merchandising - Category Experience Strategy

About the role

Zoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products. Our goal isn’t just to offer breadth—it’s to create intuitive, confidence-building experiences that drive long-term loyalty. As the Digital Merchandising Manager of Category Experience, you will lead the strategy and execution of onsite experiences within key product categories.

Responsibilities

• Own and optimize the end-to-end customer experience within assigned product categories, including browse, search results, and product discovery
• Develop and oversee the execution of category-specific merchandising strategies grounded in customer behavior, product complexity, and business priorities
• Improve how products are structured and presented by driving:
• Clear and intuitive taxonomy and navigation
• High-quality attributes and effective filtering experiences
• Logical product grouping and assortment presentation
• Strong product relationships and compatibility signals
• Content enhancements that support confident decision-making
• Identify opportunities for category-specific optimizations and run tests to validate impact
• Generate and prioritize hypotheses for category-specific overrides to sitewide logic; test, measure, and iterate based on performance
• Partner closely with the Global Experience Strategy team to align category needs with sitewide standards and inform improvements
• Collaborate cross-functionally with Category Management, Product Information & Enrichment, Digital Product, and Marketing teams to execute initiatives
• Analyze performance data and customer insights across the full journey—from search and browse through checkout and post-purchase—to identify friction points and uncover new growth opportunities
• Contribute to building repeatable playbooks and best practices that can be scaled across categories
• Support a test-and-learn culture by documenting results and sharing insights across the team

Requirements

• 4–7+ years of experience in ecommerce, digital merchandising, category management, or a related field
• Strong understanding of how customers shop and navigate within product categories
• Experience optimizing onsite experiences, including navigation, filtering, search results, or product presentation
• Data-driven mindset with the ability to analyze performance and translate insights into action
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Experience working cross-functionally with Product, Marketing, Category Management, or Data teams
• Familiarity with taxonomy, attributes, and product data structures
• Strong communication and problem-solving skills

Qualifications

• Master’s degree in Business Administration, Marketing, Computer Science, or a related field (or equivalent experience)
• Proven track record of success in similar roles
• Experience with analytics tools and platforms (e.g., Google Analytics, Adobe Analytics)
• Knowledge of SEO and SEM principles
• Experience with product data management systems (e.g., SAP Commerce Cloud, Magento)
• Experience with A/B testing and experimentation tools

Skills

• Expertise in digital merchandising and category management
• Strong analytical and problem-solving skills
• Ability to communicate effectively with cross-functional teams
• Experience with customer journey mapping and optimization
• Knowledge of user experience (UX) design principles
• Experience with content marketing and SEO

Benefits

• Total Rewards: Zoro’s total compensation plan includes the Zoro Incentive Plan (ZIP) and a comprehensive benefits package, including medical, dental, vision, and life insurance plans; maternity support programs; and tuition reimbursement.
• Flexible Work: Our hybrid work model allows for flexibility while maintaining a supportive and collaborative work environment.
• Office Perks: Enjoy access to a coffee bar, beer on tap, unlimited snacks, an onsite gym, and stunning city views.
• Community Engagement: Participate in charitable giving programs and access to mental health resources.

Pay

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience, and individual qualifications.

Schedule

Our hybrid work model allows for flexibility while maintaining a supportive and collaborative work environment. Team members are asked to be onsite at least two days a week.

Location

Zoro’s Chicago HQ (above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.