Manager Digital Enablement

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating, or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate.

About the role

The Manager, Digital Enablement is responsible for accelerating the adoption and value realization of enterprise technology solutions across the organization. This role partners closely with business stakeholders to identify opportunities, demonstrate capabilities, and embed digital tools into daily workflows to improve efficiency, decision-making, and operational performance. Reporting to the Vice President, Enterprise Applications, this individual serves as a key change agent—driving awareness, education, and practical application of tools such as Microsoft Copilot, Microsoft Power Platform, Pega, GIS platforms, and other enterprise systems. This is a highly collaborative, individual contributor role that requires strong influence, facilitation, and execution skills to drive measurable business outcomes without direct authority. This role is critical to unlocking the full value of the organization’s technology investments by bridging the gap between technology capabilities and business adoption.

Responsibilities

• Drive adoption of enterprise technologies by working directly with business units to demonstrate the capabilities and practical applications of tools such as Microsoft Copilot, Power Platform, Pega, GIS, and other enterprise platforms.
• Identify, prioritize, and implement high-impact, low-risk use cases leveraging existing technology.
• Translate business needs into actionable digital solutions using existing technologies.
• Partner with stakeholders to understand workflows, pain points, and opportunities for digital augmentation.
• Conduct workshops, interviews, and working sessions to uncover and prioritize use cases aligned with business objectives.
• Build and maintain a pipeline of digital enablement opportunities tied to measurable business value.
• Support the design, configuration, and implementation of solutions using low-code/no-code platforms and existing enterprise tools.
• Collaborate with IT, Architecture, Data & Analytics, and other teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
• Route complex or out-of-scope requirements (custom development, integrations) to appropriate delivery teams.
• Lead the practical application of AI tools (e.g., Microsoft Copilot) in business workflows.
• Facilitate prompt engineering sessions (“prompt-a-thons”) and develop reusable prompt libraries.
• Co-create and promote best practices for AI usage and responsible adoption.
• Deliver hands-on training, workshops, and “train-the-trainer” programs to empower business users and subject matter experts.
• Provide ongoing support and guidance to ensure sustained adoption and capability development.
• Develop documentation, playbooks, and knowledge assets to scale enablement efforts.
• Partner with senior leaders to assist with adoption of digital solutions to enable improved productivity and streamlined processes.
• Provide tailored guidance on integrating digital tools into leadership workflows and decision-making.
• Support leadership teams in shaping digital strategy and fostering a culture of innovation.
• Track usage, adoption, and business outcomes of implemented solutions.
• Define success metrics and quantify value (e.g., efficiency gains, cost savings, etc.).
• Share insights and recommendations to continuously improve digital enablement efforts.

Requirements

• 5+ years of experience in digital enablement, business process improvement, technology adoption, or related roles.
• Hands-on experience with Microsoft 365 (including Copilot), Power Platform, or similar digital workplace tools.
• Experience with AI tools, prompt engineering, and digital workplace technologies.
• Knowledge of low-code/no-code platforms (e.g., Microsoft Power Platform).
• Strong ability to influence and drive outcomes without direct authority.
• Excellent communication skills, with the ability to translate technical concepts into business-friendly language.
• Proven facilitation skills for workshops, interviews, and cross-functional collaboration.
• Strong business acumen with the ability to understand operational processes and value drivers.

Preferred Qualifications

• Experience in training, enablement, or organizational change management initiatives.
• Midstream energy or related industry experience.
• Experience working across cross-functional teams in complex enterprise environments.
• Understanding of data governance, AI governance, and security considerations.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Analytical mindset with the ability to define and measure business value.
• Bachelor’s degree in Information Technology, Business, Engineering, or related field.
• Relevant certifications (e.g., Microsoft, Lean Six Sigma, PMP) are a plus.

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring. Boardwalk Pipelines, LP, is an equal opportunity employer.