Manager Digital Customer Integration

Company Description Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Manager Digital Customer Integration to join our Mayer Team Remotely! Summary The Manager Digital Customer Integration is responsible for all internal and external customer facing digital products, ensuring their successful design, development, and implementation. Manage the adoption strategy of all digital solutions across the entire footprint to meet digital sales goals. Work with customers across to identify, build, and implement solutions to address customer challenges. Additionally, this role will build strategic relationships with internal, and external stakeholders to solve problems, drive market share, and improve operational efficiency. What You'll Do Manage the design, development, and implementation of all customer facing applications. This includes VMI, Project Management, DOMO, Tools/Rental Management, Time Management, EDI/API IntegrationsBuild trust with internal/external Customers, and all internal functional teamsWork with customers across the internal footprint to develop and implement customized solutions and processes to solve challenges or pain pointsDevelop strategic relationships with internal and external customers to solve problemsManage bid presentations for large projects to help win the businessLead multiple cross-functional teams of associates on various special projectsSolve complex internal/external customer challenges usingOwn and develop the digital implementation and adoption strategy to reach digital strategy goals. This includes including VMI, DOMO, Project Management, E-Commerce, BOM, EDI/API, and EskerLead branch and customer focused capabilities presentations and solution implementationsSingle point-of-contact for all digital solutionsResearch and validate new, and potential, digital tools to solve business problems i.e. CRM, Parspec, MyDataFactory, Domo, etc. Develop proof of concept analysis, build vs buy analysis, and implementation strategyOther duties as assigned Job Duties Disclaimer The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 7+ years of relevant experienceDigital Product Management of a portfolio of products, and experience managing the development of a digital tool from identifying the problem to solve through implementing and training on the developed solution.Data analytics – Building ETL's, Dashboards, Cards/Reports in DOMO or a like product i.e. Tableau, PowerBi etc.Digital Adoption management through change management, training, and selling the value of tools to internal and external usersCoordinating and managing cross-functional teams of internal and external customers to solve problemsIndustry specific experience working with our customer base, especially commercial electrical contractorsBusiness Development experience; presenting and selling complex solutions to customersCustomer Solution experience; developing and implementing customized solutions for customers, and building/maintaining strategic relationships with internal and external customersTechnical experience – leading and working with software development teams to create new tools and make enhancements to current tools, with our ERP system, and integrating platforms via APIBachelor's Degree or Equivalent - RequiredGraduate Degree - Preferred Knowledge, Skills & Abilities Digital product managementERP knowledge (JDE)Project management methodologies and best practicesDigital Transformation strategiesInnovative – Analytical and complex problem-solving abilitiesSales and presentation skillsAdvanced problem solvingStrong interpersonal and relationship building skillsHigh-level verbal and communication skillsProficient in digital tools and platforms i.e. Office365, DOMO, JDE (erp), PM, VMIInnovate at a fast pace with limited resourcesCustomer focused and understanding of customer needsHigh level of accountability and ownershipAbility to learn new tools very quickly and assess how they fit into our current business processes and what value they provide Additional Information Physical Demands Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% Weight And Force Demands Up to 10 pounds - Occasionally – up to 20%Up to 25 pounds - Occasionally – up to 20% Working Environment Travels to offsite locations - Constantly – at least 51% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.