Manager, Database Development and Operations

About the role

Lead Reliable Database Services, Technical Talent, and Operational Excellence Georgia System Operations Corporation (GSOC) is seeking a Manager, Database Development & Operations to lead the Data Administration team and oversee database development, operational service delivery, production support, data integrity, quality, and maintainability. This role balances ongoing support and customer needs with planned database initiatives, ensuring database services remain reliable, maintainable, secure, and responsive to business priorities. As the team manager, you will establish priorities, allocate resources, set technical and service expectations, develop staff, manage escalations, and strengthen the standards and practices that support consistent database delivery. This opportunity is ideal for an experienced database and technology leader who combines SQL Server and database-development knowledge with people leadership, production support discipline, sound judgment, and a commitment to continuous improvement.

Responsibilities

• Align database development and operations priorities with business needs, production obligations, platform direction, and enterprise initiatives.
• Establish team priorities and assess capacity, cost, dependencies, implementation risk, service commitments, and resource needs.
• Provide input into budgets, forecasts, staffing plans, vendor support, licensing, tools, and technology requirements.
• Advise Data Systems leadership on workload, bottlenecks, operational risk, resource constraints, and improvement opportunities.
• Direct daily database development, stored procedure and query development, data requests, reporting support, troubleshooting, production support, data integrity review, deployment coordination, and service continuity.
• Provide technical oversight, quality control, escalation management, standards enforcement, and resource allocation across operational and planned work.
• Balance special-project participation with operational coverage and ensure implemented solutions transition into supportable operations.
• Enforce standards for development, documentation, source control, deployment, change management, security, data integrity, and quality.
• Perform full people-management responsibilities, including selection, onboarding, work assignment, timesheet and PTO approval, coaching, performance management, development planning, conflict resolution, compensation input, succession readiness, cross-training, and coverage planning.
• Allocate work based on urgency, complexity, employee capability, workload, service commitments, and project participation.
• Set clear expectations for quality, responsiveness, accountability, documentation, customer service, and standards compliance.
• Maintain operational metrics, departmental reporting, workload and backlog visibility, status updates, procedures, staffing and training records, and recurring administrative processes.
• Coordinate operational handoffs and help ensure database services remain stable, secure, documented, maintainable, and responsive.
• Build productive relationships with business customers, application development, infrastructure, security, peer managers, technical teams, contractors, and vendors.
• Communicate priorities, status, resource constraints, operational impacts, risks, decisions