Manager, Data Transformation & Conversion Services

About the role

We're looking for a Manager, Data Transformation & Conversion Services to join our Data Conversion Services team. This role is not an internal position with Inclusively but with the partner company.

Responsibilities

• Lead, coach, and develop a team of Data Conversion Specialists, building a culture of accountability, continuous learning, and customer success
• Identify skill gaps and craft talent strategies that prepare the team for future business needs
• Spot opportunities to apply AI, automation, and emerging technologies to improve efficiency, quality, and customer outcomes
• Champion experimentation, rapid prototyping, and continuous improvement, driving adoption of AI-powered tools across the team
• Own delivery of data conversion activities across a portfolio of customer implementations, tracking KPIs for quality, productivity, and customer satisfaction
• Support complex, strategic, and at-risk customer engagements, serving as an escalation point for migration challenges and solution design

Requirements

• 2+ years of leadership experience managing technical, consulting, implementation, or data-focused teams
• Demonstrated success leading organizational change or transformation initiatives
• Strong coaching, mentoring, and people development skills
• Excellent communication and stakeholder management skills, with the ability to navigate ambiguity and make decisions in evolving environments
• Experience with AI, automation, machine learning, generative AI, or digital transformation initiatives

Qualifications

• Bachelor’s degree or equivalent experience, plus 5+ years working in data conversion or analysis roles

Skills

• Background in data migration, data integration, implementation services, SaaS, or professional services organizations
• Experience building and scaling operational processes
• Familiarity with change management frameworks and evaluating emerging technologies
• Experience evaluating and implementing emerging technologies

Pay

Salary Range: $110,000–$140,000 USD