Manager, Data Center Operations

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key content: - Intro: "In person, 5 days a week at Morrisville, NC" (location and schedule). That's schedule info: in-person, 5 days a week at Morrisville, NC. Could be schedule section. - About Ensono: purpose, core values, etc. Could be "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have "About the role" for role summary. - Role Summary: "What You Will Do: As a Technical Operations Manager, ..." then bullet points under "Key Areas of Focus for this Role": Service Delivery Excellence, Client Focus and Relationship Management, People Management and Leadership, Operational Excellence. Each has sub-bullets. - Then "What You Will Need:" list of required qualifications: 10+ years experience, Bachelor's degree, proven ability to lead teams, ability to work overnight/3rd shift, thrive in fast-paced, etc. Also "If you do not meet all of the Preferred Qualifications, we still encourage you to apply." But we don't have explicit preferred qualifications listed; maybe some of the bullet points are preferred? The text includes many qualifications; we can treat them as Requirements/Qualifications. - Benefits: list: Unlimited Paid Days Off, Three health plan options, 401k with company match, eligibility for dental, vision, short and long-term disability, life and AD&D coverage, flexible spending accounts, Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement, Paid childbearing and paternal leave, Education Reimbursement, Student Loan Assistance or 529 College Funding, Sabbatical leave, Wellness program, Flexible work schedule. - Pay: "As of the date of this posting, a good faith estimate of the current pay scale for this role is $70,000 to $110,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program." - Schedule: "In person, 5 days a week at Morrisville, NC". Also maybe flexible work schedule mentioned in benefits but schedule is location. We need to avoid boilerplate: EEO, accommodation, etc. Remove duplicated lines. We need to output only HTML fragment, no /, no markdown fences. We need to decide sections: About the role (role summary), Responsibilities (maybe the Key Areas of Focus), Requirements (maybe the qualifications), Benefits, Pay, Schedule. Possibly Skills could be included but we can combine with Requirements. We should not create sections with filler. So we need to ensure each heading has substantive content. Let's craft:

  About the role

  In person, 5 days a week at Morrisville, NC. As a Technical Operations Manager, you will manage Mainframe and Distributed Data Center Operations shared/dedicated teams across various technologies like ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, etc., basic IBM utilities and other Mainframe Operations technologies as well as some Distributed (Linux, Windows, Cloud) platform batch operations monitoring environments. You will rethink assumptions behind traditional services, maintain, enhance and continuously improve Mainframe and Distributed Data Center Operations services suited for Ensono Operations and its interaction within a Global team matrix. You will mentor Associates, provide leadership on complex technical issues, prioritize workloads, and work directly with customers and management as required. You will influence technical strategy, help hire competent Data Center Operators, and perceive innovative new solutions for customers.

  But we might separate responsibilities. Better: About the role could be brief description of role and location. Responsibilities could be the Key Areas of Focus bullet list. Let's do:

  About the role

  In person, 5 days a week at Morrisville, NC. As a Technical Operations Manager, you will manage Mainframe and Distributed Data Center Operations teams, drive service excellence, client focus, people leadership, and operational improvements.

  Then Responsibilities:

  Responsibilities

  • Service Delivery Excellence – manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe and Distributed Data Center Operations practice (automation, process documentation, production support, optimization & monitoring); ensure client infrastructure meets predefined SLA; provide technical input for significant projects; assess risks and plan mitigation; escalate issues; assist in building capabilities; adjust supply (skill and scale) as demand changes; create environment for knowledge sharing.
  • Client Focus and Relationship Management – take feedback and build/action plans for high client satisfaction; demonstrate understanding of client’s business context, products, services, partners, alliances, competitive landscape, future plans.
  • People Management and Leadership – lead, mentor, and manage data center operations staff (shift leads, technicians, support); enable competency development; identify training needs and ensure training/certification plans; foster accountability, continuous improvement, high performance; communicate organization policies; maintain US/India team synergy; focus on career planning via listening mechanisms and talent showcasing; work cross-functionally for hiring; manage attrition and retention strategies.
  • Operational Excellence – manage governance for day-to-day delivery operations; review SLA attainment and drive service owners/managers/team leads to meet committed quality; oversee SOP execution and compliance; monitor daily operations for smooth, secure, efficient service delivery (proactive incident response, structured change management, effective problem resolution); set higher goals for quality and productivity and track them; align processes and reports for ongoing operations; drive accountability via support practice review and trend analysis on key operational metrics; ensure data accuracy in systems/dashboards.
  Then Requirements/Qualifications: We have required qualifications list: 10+ years experience in mainframe operations, at least 5 years in leadership/management; Bachelor’s degree in CS, IT, or related (or equivalent experience); proven ability to lead teams in 24/7 mission-critical environment; ability to work overnight/3rd shift as required; thrive in fast-paced environment, customer obsession, think big, know how to simplify; strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies, strive to improve user experience, build self-service capabilities, love to learn new technologies, passionate about speed of execution, managing Distributed batch environments; demonstrated success leading Mainframe Data Center Operations support teams in 24/7 mission critical environment; deep understanding and ability to adapt to complex business environments; excellent communication, stakeholder management, mentoring skills; strong understanding of IT security, compliance, audit requirements; experience maintaining IT Infrastructure policy, programs, procedures, standards and adherence to existing SLAs. We could split into Requirements (hard requirements) and Skills (soft/technical). But we can combine into one section "Requirements". However instruction says we can use Requirements, Qualifications, Skills headings. We need to avoid thin sections. Perhaps we make one section "Requirements" containing both experience/education and skills. Let's do:

  Requirements

  • 10+ years of experience in mainframe operations, with at least 5 years in a leadership or management role.
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven ability to lead teams in a 24/7, mission‑critical environment.
  • Ability to work overnight/3rd shift as required.
  • Thrive in a fast‑paced environment; customer‑obsessed, think big, know how to simplify.
  • Strong leadership qualities coupled with a strong technical background in managing various Mainframe Operations technologies; strive to improve user experience, build self‑service capabilities, love to learn new technologies, passionate about speed of execution, and manage Distributed batch environments.
  • Demonstrated success leading Mainframe Data Center Operations support teams in a 24/7 mission‑critical environment.
  • Deep understanding and demonstrated ability to adapt to complex business environments and situations.
  • Excellent communication, stakeholder management, and mentoring skills.
  • Strong understanding of IT security, compliance, and audit requirements.
  • Experience maintaining IT Infrastructure policy, programs, procedures, standards and adherence to existing Service Level Agreements (SLAs).
  Benefits:

  Benefits

  • Unlimited Paid Days Off
  • Three health plan options
  • 401k with company match
  • Eligibility for dental, vision, short‑ and long‑term disability, life and AD&D coverage, and flexible spending accounts
  • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
  • Paid childbearing and paternal leave
  • Education Reimbursement, Student Loan Assistance or 529 College Funding
  • Sabbatical leave
  • Wellness program
  • Flexible work schedule
  Pay:

  Pay

  As of the date of this posting, a good faith estimate of the current pay scale for this role is $70,000 to $110,000 annually based on a full‑time schedule. Placement in the range may vary based on skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs (depending on eligibility) include an annual bonus plan based on company and individual performance, a role‑based sales‑incentive plan, and an equity grant under the Associate Equity Appreciation Program.

  Schedule: We already have location in About the role, but we could also have Schedule section: "In person, 5 days a week at Morrisville, NC". However we already mentioned that in About the role. To avoid duplication, maybe we put schedule separate and keep About the role brief. Let's restructure: About the role: brief description of role (without location). Schedule: location and days. Thus:

  About the role

  As a Technical Operations Manager, you will manage Mainframe and Distributed Data Center Operations teams, drive service excellence, client focus, people leadership, and operational improvements.

  Schedule

  In person, 5 days a week at Morrisville, NC.

  Now we need to ensure we didn't repeat job title as heading. We didn't. We need to ensure we didn't include boilerplate like EEO, accommodation, etc. We removed. Check for duplicated lines: we have not repeated. Check for any placeholder/filler: we have no "commensurate with experience" etc. Now output HTML fragment only. Let's craft final HTML. We need to wrap sections in appropriate tags. Use

  for headings,

  for prose,

  • for lists. Make sure to close tags. Let's produce.