Manager Data Center Operations

Responsibilities

• Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervise all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.
• Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Manage provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.
• Manage all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.
• Oversee local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
• Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar.
• Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices.
• Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers.
• Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements.
• Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work.
• Responsible for timely execution of data center services such as remote hands, customer installations and service requests.
• Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Property Manager).
• Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations.
• Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation.
• Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
• Identify trends and analyze risks to articulate implications and impact to data center operations.
• Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
• Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
• Support Property Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications.
• Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.
• Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
• Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.

Qualifications

• 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years’ experience managing or leading data center operations teams in a large scale mission critical environment.
• Bachelor’s degree in electrical or mechanical engineering preferred.
• Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
• Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
• Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
• Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
• Experience managing a change control environment.
• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
• Knowledge of industry data center standards, policies & methodologies.
• Knowledge of performance management & critical awareness methods and implementation standards.
• Strong interpersonal, presentation and communication skills.
• Strong organizational skills and detail oriented.
• Experience managing own budget and analyzing expenses.
• Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad.
• Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.

Pay

Compensation range : $140,000 to $157,000 . This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.

Benefits

For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.