Manager Data Center Operations

About the role

The Manager Data Center Operations oversees the execution of local data center operations at one or more data center properties, ensuring 100% uptime and compliance with all customer SLAs.

Responsibilities

• Execute all aspects of data center operations, including operation, maintenance, and repair of mission-critical equipment and systems supporting a 24x7 data center.
• Supervise construction activity and installations to ensure adherence to operational standards, including witnessing equipment testing during commissioning.
• Manage provisioning of data center services such as colocation, connectivity, raised floor services, and deployment.
• Oversee local customer installations, coordinating with Sales Engineering, Design & Construction, and Colocation Operations for move-ins and turn-ups.
• Supervise installation, maintenance, and repair of network infrastructure supporting Digital Realty and customer connectivity.
• Lead the local engineering team to ensure adherence to standard operating procedures, maintenance standards, and periodic maintenance programs.
• Develop, implement, and audit local standard operating procedures and maintenance standards in compliance with industry best practices.
• Supervise local change management processes, including review and approval of Method of Procedures (MOPs) for maintenance and emergency repairs.
• Manage maintenance and repair contracts, ensuring vendor compliance with performance standards and scopes of work.
• Ensure timely execution of data center services such as remote hands, customer installations, and service requests.
• Supervise security personnel and manage security systems, ensuring adherence to security policies and compliance programs.
• Act as the primary technical and operational contact for data center customers, serving as the technical lead and escalation point during emergencies.
• Develop knowledge of customers’ core business and the function of their local data center operations.
• Manage technical and operational incidents, including emergency response, resource coordination, customer communication, root-cause analysis, and post-event remediation.
• Identify trends and analyze risks to assess implications and impact on data center operations.
• Track operational metrics to provide oversight and control for both snapshot data and long-term trend analysis.
• Identify process improvements that generate operational and financial efficiencies, including developing and presenting business cases.
• Support the Property Manager with expense management, budgeting, forecasting, and reporting by providing capital and expense justifications.
• Support the pre-sales process, including conducting sales tours and reviewing lease proposals for compliance with Digital Realty standards.
• Support accreditation initiatives such as SSAE16, SOC2, ISO 27001, and others as required.
• Maintain compliance with local health & safety standards (e.g., OSHA) and national electrical and building codes.

Requirements

• 10 years of related facility management experience in data center operations (or a related electrical or mechanical engineering field), with a minimum of 5 years managing or leading data center operations teams in a large-scale mission-critical environment.
• Bachelor’s degree in electrical or mechanical engineering preferred.
• Proven experience in the construction, commissioning, acceptance, and operation of mission-critical systems, including electrical distribution, UPS, emergency standby generation, fire alarm/suppression, and monitoring systems.
• Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
• Experience in colocation operations, including installation and deployment of cage, rack, and cable infrastructure, power circuit installation, and power monitoring.
• Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
• Experience managing a change control environment.
• Strong quantitative and qualitative reasoning skills, with the ability to determine root causes, performance shortfalls, and required corrective actions.
• Knowledge of industry data center standards, policies, and methodologies.
• Familiarity with performance management and critical awareness methods and implementation standards.
• Strong interpersonal, presentation, and communication skills.
• Strong organizational skills and attention to detail.
• Experience managing budgets and analyzing expenses.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Visio, or AutoCAD.
• Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.

Benefits

• Medical, dental, and vision insurance.
• Life and AD&D insurance.
• 401k match.
• Disability benefits.
• Wellness and education benefits.
• Employee stock purchase plan.
• Paid time off and holidays.

Pay

Compensation range: $140,000 to $155,000. Individual pay is based on job-related skills, experience, and relevant education and/or training.