Manager, Data Analytics

About the role

The Data Analytics Manager works across and outside the organization to solve complex data issues. They communicate with external customers and our teams to evaluate data issues, serve as the first point of contact for production issues, ask questions to determine the cause and business impacts of issues, and partner with engineering and data teams to find solutions to data issues within a complex system architecture that prioritizes accuracy, customer satisfaction, and scalability.

Responsibilities

• Communicate with external customers and our teams to evaluate data issues, serving as the first point of contact for production issues
• Ask questions to determine the cause and business impacts of issues that are raised surrounding our data
• Partner with engineering and data teams to find solutions to data issues within a complex system architecture that prioritize accuracy, customer satisfaction, and scalability
• Work with business teams to explain complex technical and data issues to non-technical colleagues, including packaging and presenting findings
• Recognize the need to enhance essential operational and analytical dashboards, and define the requirements to enhance them as our users' needs evolve
• Identify opportunities to create models and tools that improve processes and overall improve efficiency
• Collaborate across the organization with internal and external leaders to identify actions to achieve improvements and monitor initiative impact
• Support other projects as assigned to meet our needs
• Lead a team of data analysts

Requirements

• 4+ years of technical work experience using analytical tools and writing analytical reports
• 4+ years in a client-facing role with experience managing issues externally
• 2+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• 5+ examples/projects of experience communicating updates and resolutions to customers and other partners, around business reporting impact and requirements
• 2+ years experience in SQL, with the ability to filter, aggregate, and build CTEs, or proficiency in R or Python, including experience with Pandas, for loops, and statistical tests
• 1+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets
• 1+ years experience in healthcare, finance or the insurance industry

Bonus Points

• 2+ years experience in preparing healthcare analytics, reporting, and data management
• Experience with ticketing system (such as Jira)
• Proficiency in R or Python, including experience with Pandas, for loops, and statistical tests

Work Location

This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay

The base pay for this role is: $111,034.80 - $145,733.18 per year. You are also eligible for employee benefits, unlimited PTO and annual performance bonuses.