Manager, Data Analytics

About the role

The BTI Analytics team, part of the Insights and Products Analytics team within the Business and Technology Insights (BTI) Business Unit, performs analysis related to all aspects of Gartner’s Insights business. We share actionable recommendations and insights on client value and retention analytics (Content, Client interactions, and BTI role in Conferences and Events), associate performance analytics, budget and financial analytics, and client demand sensing. Our team powers fact-based decision making by providing client-centric data, insights, and analytic tools to continuously improve our business—operationally and strategically.

We are looking for a Manager who is a proven analytical problem solver with strong technical understanding of data and data systems, and who is an exceptional coach. This individual will lead a team of 2 to 3 members, roll up their sleeves to "get the job done," and drive strategic initiatives. The role will focus on owning end-to-end deliverables for key interactions and events analytics, including reducing friction in the inquiry process, measuring interaction quality, dashboard and analytics strategy, and monthly insights.

Responsibilities

• Design, implement, and refine analytics solutions to measure and improve interactions performance (e.g., service levels such as cycle time, due date achievement, fulfillment rate) and identify key trends and opportunities in a scalable way.
• Develop and improve comprehensive end-to-end dashboards and monthly/quarterly insights packs that communicate the performance of interactions and events assets, including root cause analyses, emerging trends, and areas of success and opportunity.
• Enable a "destination postcard" for managers to access insights, proven best practices, and associated data for coaching their teams.
• Identify factors causing friction in the inquiry process and analyze levers to reduce friction, such as improving analyst availability, reducing reschedules, and minimizing time lost clarifying coverage.
• Establish architecture and measurement of webinar performance, showcasing KPIs and identifying bright spots.
• Enhance interactions and events insights by improving scorecards, operational reviews, and dashboards, and automating ad-hoc reporting requests from BTI and other Gartner teams.
• Build expertise as the center of excellence on Gartner research assets data, with deep knowledge of source systems, data warehouse, and dashboards to ensure analysis is unassailable.
• Partner with stakeholders (e.g., IT, Interactions Operations, Content Analytics, Data Engineering, Data Science, and Global Product Management) to understand business needs and collaboratively prioritize efforts.
• Coach your team to become world-class analytical experts who can break down ambiguous business problems, apply quantitative models, and visualize outcomes in automated dashboards/reports.
• Develop and continuously improve analytical methodologies for BTI and other business units.
• Organize and structure large data sets to extract actionable insights and support data-driven decision-making.
• Lead efforts to automate existing dashboards, reports, and analyses to improve scalability and efficiency.
• Proactively identify, recommend, and implement process improvements to enhance efficiency, accuracy, and business value.
• Develop clear, compelling outputs that communicate root causes and tell a coherent story to solve business challenges.
• Promote seamless collaboration within the team and facilitate knowledge sharing to drive collective success.

Requirements

• 8+ years of progressive experience in advanced business analytics, complex problem solving, and business strategy.
• Bachelor’s Degree required; Master’s Degree preferred in statistics, data science, mathematics, engineering, computer science, or operations research.
• Exceptional problem-solving skills with a proven track record of using data to influence senior-level stakeholders and drive high-impact business outcomes.
• Strong technical understanding of data, including statistical analysis, identifying patterns/trends, and applying the right models/methodologies.
• Proficiency in programming languages such as SQL, Python, or R.
• Experience with data visualization tools (e.g., Power BI).
• Attention to detail, including data hygiene, quality checks, and documentation.
• Ability to leverage AI tools (e.g., CoPilot, Claude, ChatGPT, Gemini) is preferred.
• Track record of success in fast-paced environments with competing priorities.
• Leadership ability to coach teams and engage stakeholders across business functions and organizational levels.
• Strong collaboration and influencing skills in a highly matrixed environment.
• Outstanding verbal and written communication—structured, engaging, and compelling.

Benefits

• World-class benefits and highly competitive compensation.
• Disproportionate rewards for top performers.
• Hybrid work environment with flexibility to work virtually when productive.
• Generous PTO and a 401k match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.

Pay

A reasonable estimate of the base salary range for this role is $98,000 USD - $133,000 USD. Actual salaries may vary based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan or a role-based, uncapped sales incentive plan.