Manager, Cybersecurity and Infrastructure

Cybersecurity and Risk Management

• Serve as primary liaison with Oxfam’s MSSP to monitor, report on, and resolve cybersecurity threats and vulnerabilities.
• Lead incident response efforts to security in collaboration with Senior Director of TIM, Oxfam America’s CISO as well as OI InfoSec Lead, ensuring proper investigation, documentation, analysis, and remediation.
• Maintain and ensure adherence and compliance of security policies, standards, and practices, including data privacy and acceptable use guidelines.
• Manage security infrastructure, such as firewalls and policies, and VPN access in line with global Oxfam security protocols and applicable regulatory requirements.
• Perform vulnerability scans, pen tests, and appropriate remediations.
• Manage and maintain backup and disaster recovery plans for in-office and cloud infrastructure.
• Responsible for conducting regular security audits and assessments.
• Develop, maintain, and continuously improve IT infrastructure documentation, including network diagrams, system architecture, configuration standards, asset inventories, and operational procedures.

Infrastructure Management

• Oversee the operation and maintenance of on-premise and cloud-based infrastructure, including network devices, servers, and backups.
• Maintain, administer and manage endpoint protection systems including Microsoft Intune, ensuring secure device provisioning, configuration, compliance, and lifecycle management.
• Manage and support 0365 environment for OUS.
• Oversee the organization's patch management program, ensuring timely deployment of operating system, application, firmware, and security updates across servers, endpoints, and network devices.
• Assess, maintain, and ensure the optimization of AV equipment and conference room technologies for seamless hybrid and in-person meetings experience, incorporating up-to-date tools and best practices.
• Ensure high quality system performance and troubleshoot issues as needed.
• Collaborate with Oxfam’s global IT team on infrastructure initiatives and compliance.

Helpdesk Staff Management and Technical Support

• Lead the helpdesk team effectively, ensuring timely and efficient technical support for staff as defined by our service level agreements.
• Oversee ticket management and provide escalation support as needed.
• Ensure helpdesk staff follow established IT policies and procedures consistently. Implement and optimize end-user tools, account provisioning, and access controls systems.
• Ensure effective support for hybrid and in-person meetings, including the AV equipment and conference room technologies set-ups.

Procurement and Asset Management

• Lead assessment and procurement of IT hardware and software for new hires including upgrades, and replacements.
• Collaborate with key vendors to develop quotes for infrastructure services, review, negotiate, and provide recommendations.
• Maintain accurate inventory records and manage the IT lifecycle assets.