Manager- CXO Experimentation Analytics

Responsibilities

• Support development and execution of an experimentation roadmap aligned to acquisition growth and customer value.
• Partner with CXO analytics stakeholders to translate business questions into testable hypotheses.
• Build best in class experimentation & measurement framework, including scaling of experimentation capabilities.
• Collaborate with cross-functional teams to prioritize, implement, and scale test initiatives.
• Analyze performance of campaigns and experiments; deliver insights and actionable recommendations.
• Contribute to fostering a test-and-learn culture, including documentation of best practices and learnings.
• Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.

Qualifications

• Demonstrated ability to analyze data and generate insights to solve business problems.
• Experience with experimentation frameworks (A/B testing, test design, measurement).
• Strong analytical skills with knowledge of statistics or quantitative methods.
• Experience in querying large and complex data sets using big data programming languages (e.g., Python, Hive, SQL) is preferred.
• Able to manage multiple priorities and work effectively in a fast-paced environment.
• Strong collaboration and communication skills across cross-functional teams.
• Detail-oriented with a structured approach to problem-solving.
• Bachelor’s degree in economics, statistics, mathematics, finance, or related field (MBA or advanced degree preferred).

About the Role

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in class marketing programs across customer, prospect, and partner channels. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing, Membership & Investment Optimization (MMIO) delivers data-driven decision making, analytics & business planning to drive profitable growth through personalization strategy and optimized investment decisions.

Benefits

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.