Manager, Customer Success (Spanish Speaking)
Datadog · Boston, MA · 1 mo ago
$108k–$144k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. No job title heading. No metadata like Job ID. Remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions, etc. Also remove duplicated lines.
We need to parse the posting.
Content:
Intro: "As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them."
This is about role and culture. Could be "About the role" or "About Datadog"? There's also later "About Datadog:" paragraph. So we have two about sections: role description and company description.
We need sections: maybe "About the role" for the first paragraph(s) describing role and hybrid workplace. Then "Responsibilities" for the bullet list after "What You’ll Do:". Then "Requirements" or "Qualifications" for "Who You Are:" list. Then "Skills" maybe for language fluency? Could include "Fluent in Spanish" as skill. Then "Benefits" for benefits list. Then "Pay" for salary range. Then maybe "Schedule" not present (hybrid workplace mentioned but not schedule specifics). Could include "Hybrid workplace" maybe under "About the role" or "Schedule"? The rule: include Schedule section only if posting actually states them. It mentions hybrid workplace but not schedule specifics like full-time, part-time. Probably not include Schedule.
We must not include sections with filler like "commensurate with experience". Not present.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat into HTML.
We need to remove duplicated lines: The paragraph about office culture appears twice nearly identical. We should keep only one instance.
Also remove boilerplate: "Datadog values people from all walks of life..." etc. That's EEO? Actually it's about encouraging applicants if not meet all qualifications. That's not EEO but maybe still part of encouragement. It's not boilerplate? It's a statement encouraging applicants. Might be considered part of "Who You Are"? It's after qualifications. It says: "Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply." This is not EEO but it's a generic encouraging statement. Should we keep? It's substantive? It's not a requirement. Might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly EEO but it's a generic encouraging statement. Might be considered part of the posting but not a requirement. I'd keep it maybe under "About the role" or as a note. However it's not a list; could be a paragraph.
Also remove "Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog." That's a qualifier about benefits; we should keep? It's a note about benefits variability. Might be considered part of Benefits section. Keep it.
Also remove "Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience." That's about pay; we have salary range already. This is extra detail about compensation; we should keep it as part of Pay section.
Also remove "In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan." That's benefits details; keep.
Also remove "The reasonably estimated yearly salary for this role at Datadog is: $108,000—$144,000 USD" keep.
Also remove "About Datadog:" paragraph; keep as maybe "About the company" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". Could we put company description under "About the role"? Might be okay. Or we could omit it? But we must preserve ALL substantive information. So we need to include that info somewhere. Since we don't have a heading for About the company, we could incorporate it into "About the role" or maybe "Benefits"? Not appropriate. Better to add a section "About the role" that includes both role description and company overview. The instruction: Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. No job title heading. No metadata like Job ID. Remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions, etc. Also remove duplicated lines.
We need to parse the posting.
Content:
Intro: "As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them."
This is about role and culture. Could be "About the role" or "About Datadog"? There's also later "About Datadog:" paragraph. So we have two about sections: role description and company description.
We need sections: maybe "About the role" for the first paragraph(s) describing role and hybrid workplace. Then "Responsibilities" for the bullet list after "What You’ll Do:". Then "Requirements" or "Qualifications" for "Who You Are:" list. Then "Skills" maybe for language fluency? Could include "Fluent in Spanish" as skill. Then "Benefits" for benefits list. Then "Pay" for salary range. Then maybe "Schedule" not present (hybrid workplace mentioned but not schedule specifics). Could include "Hybrid workplace" maybe under "About the role" or "Schedule"? The rule: include Schedule section only if posting actually states them. It mentions hybrid workplace but not schedule specifics like full-time, part-time. Probably not include Schedule.
We must not include sections with filler like "commensurate with experience". Not present.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat into HTML.
We need to remove duplicated lines: The paragraph about office culture appears twice nearly identical. We should keep only one instance.
Also remove boilerplate: "Datadog values people from all walks of life..." etc. That's EEO? Actually it's about encouraging applicants if not meet all qualifications. That's not EEO but maybe still part of encouragement. It's not boilerplate? It's a statement encouraging applicants. Might be considered part of "Who You Are"? It's after qualifications. It says: "Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply." This is not EEO but it's a generic encouraging statement. Should we keep? It's substantive? It's not a requirement. Might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly EEO but it's a generic encouraging statement. Might be considered part of the posting but not a requirement. I'd keep it maybe under "About the role" or as a note. However it's not a list; could be a paragraph.
Also remove "Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog." That's a qualifier about benefits; we should keep? It's a note about benefits variability. Might be considered part of Benefits section. Keep it.
Also remove "Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience." That's about pay; we have salary range already. This is extra detail about compensation; we should keep it as part of Pay section.
Also remove "In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan." That's benefits details; keep.
Also remove "The reasonably estimated yearly salary for this role at Datadog is: $108,000—$144,000 USD" keep.
Also remove "About Datadog:" paragraph; keep as maybe "About the company" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". Could we put company description under "About the role"? Might be okay. Or we could omit it? But we must preserve ALL substantive information. So we need to include that info somewhere. Since we don't have a heading for About the company, we could incorporate it into "About the role" or maybe "Benefits"? Not appropriate. Better to add a section "About the role" that includes both role description and company overview. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we must fit all content under those headings. So we can put company description under About the role.
Now we need to avoid duplicate content.
Let's extract sections:
About the role:
- As a Manager, Customer Success, you will hire and develop teams, coaching CSMs to success.
- This role impacts customer experience and retention at scale, providing opportunity to join a leader and see contributions firsthand.
- At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires.
- We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.
- (duplicate removed)
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
That seems a lot but okay.
Responsibilities (What You’ll Do):
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Requirements / Qualifications (Who You Are):
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
- Must be fluent in Spanish
Skills: maybe language fluency is a skill; but we already have fluency in Spanish under Requirements. Could separate Skills: maybe none else. Could combine.
Benefits:
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
- Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Pay:
- The reasonably estimated yearly salary for this role at Datadog is: $108,000—$144,000 USD
Schedule: Not present; we could mention hybrid workplace under About the role.
We must not include sections with filler like "commensurate with experience". Not present.
We must not repeat job title as heading. Not.
We must not put Job ID/requisition numbers as headings. None.
We must output only HTML fragment.
Let's craft:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we must fit all content under those headings. So we can put company description under About the role.
Now we need to avoid duplicate content.
Let's extract sections:
About the role:
- As a Manager, Customer Success, you will hire and develop teams, coaching CSMs to success.
- This role impacts customer experience and retention at scale, providing opportunity to join a leader and see contributions firsthand.
- At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires.
- We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.
- (duplicate removed)
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
That seems a lot but okay.
Responsibilities (What You’ll Do):
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Requirements / Qualifications (Who You Are):
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
- Must be fluent in Spanish
Skills: maybe language fluency is a skill; but we already have fluency in Spanish under Requirements. Could separate Skills: maybe none else. Could combine.
Benefits:
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
- Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Pay:
- The reasonably estimated yearly salary for this role at Datadog is: $108,000—$144,000 USD
Schedule: Not present; we could mention hybrid workplace under About the role.
We must not include sections with filler like "commensurate with experience". Not present.
We must not repeat job title as heading. Not.
We must not put Job ID/requisition numbers as headings. None.
We must output only HTML fragment.
Let's craft:
About the role
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Responsibilities
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Requirements
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the Saa