Manager, Customer Success (Orthopedics)

Job Description

Summary
ModMed is hiring a Manager, Customer Success to join our positive, passionate, and high-performing Customer Success team focused on our Orthopedic clinical solution. The Manager is responsible for a team of Customer Success Managers (CSMs) who are focused on driving adoption, mitigating risk, and identifying upsell opportunities while providing a world-class customer experience.

About the Team

A Culture of Excellence
We are an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton, Florida, and extensive employee base in Hyderabad, India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes. Consistently ranked as a Top Place to Work by the 2025 Globee Business Awards and the 2025 Black Book Awards.

Skills & Requirements

• Bachelor's Degree required.
• 2-3 years of experience leading a Customer Success team at a SaaS company or equivalent combination of experience and education.
• Understanding of basic SaaS and value drivers in recurring revenue business models.
• Create and enforce a culture of accountability to drive client outcomes within customer success.
• Strong empathy for customers with the drive to impact revenue and growth.
• Enthusiastic and creative leader with the ability to inspire and motivate others.
• Modify and evolve onboarding and training programs to develop staff competencies.
• Excellent communication skills both written and verbal, strong public speaking skills are a plus.
• Working knowledge of Salesforce and/or Gainsight is a plus.
• Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Benefits

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Flexible Spending Account.
• Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US).
• Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch.
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Phishing Scam Warning

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.