Manager, Customer Success – Cyber

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. Use

for each section heading. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. First part: "About Anthropic" is company description; we can maybe include as part of About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need sections like About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Possibly also Qualifications. The posting includes "You May Be a Good Fit If You Have ..." which is qualifications/requirements. Also includes "About The Role" description. Also includes "Annual Salary $265,000—$320,000 USD". Also includes "Logistics Minimum education: Bachelor’s degree ..." etc. Also includes "Location-based hybrid policy: ...". Also includes "Visa sponsorship: ...". Also includes "We encourage you to apply ..." (but that's boilerplate? It's about encouraging underrepresented groups; maybe we keep as part of About the role? Might be considered EEO boilerplate; they said remove EEO/equal-opportunity/scam-warning boilerplate. So we should remove that encouraging underrepresented groups paragraph. Also remove "Your safety matters to us..." scam warning. Also remove "Guidance on Candidates' AI Usage:" etc. Also remove "How We're Different" maybe not needed? It's about company culture; could be part of About the role? Might be considered boilerplate? Not sure. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "How We're Different" section is not exactly those but could be considered company description; maybe we keep as part of About the role? But we already have About Anthropic earlier. Might be redundant. Safer to keep only substantive role-specific content: About the role description, Responsibilities, Requirements (You May Be a Good Fit...), Pay (Annual Salary), Benefits (maybe from "We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space..." that's benefits). Also Schedule: maybe from "Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time." That's schedule/hybrid policy. Also Visa sponsorship maybe not schedule. Could include under Benefits? Might be separate but not required. We must not create sections with filler like "commensurate with experience". We have actual salary range, so Pay section is valid. Benefits: we have "competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space". That's specific enough. Schedule: we have hybrid policy: at least 25% time in office. That's specific. We must not include duplicated lines. Ensure we preserve all substantive info. Let's extract: About the role: The paragraph after "About The Role". It starts: "As Manager, Customer Success – Cyber, you'll lead the Customer Success Managers who cover our cybersecurity accounts: the security, identity, cloud, data protection and observability vendors building on Claude across API, Claude Code, Cowork and other surfaces, both inside their own engineering and security organizations and embedded in the products they sell to their customers. You'll directly coach and develop a team of 5-10 CSMs while keeping strategic oversight of the highest-impact engagements in the segment. This role demands exceptional people leadership combined with deep product knowledge, cybersecurity domain expertise and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization." We could also include the earlier "About Anthropic" maybe not needed. But we could include as part of About the role? Probably not; better to keep About the role as that paragraph. Responsibilities: list bullet points after "Responsibilities". We need to convert each line into

. The responsibilities list includes many items, each starting with a verb. We'll capture them. Let's list them: - Directly manage and develop a team of 5-10 Customer Success Managers supporting strategic cybersecurity accounts across all Anthropic products (API, Claude.ai, Claude Code) - Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite - Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them: bring domain knowledge of security operations, detection and response, identity, cloud and data protection to customer engagements, and coach the team on how cyber vendors build, buy and embed AI so they can engage credibly with CISOs, CTOs and principal engineers - Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell opportunity identification), customer health scores, retention (NRR), and customer satisfaction (CSAT) - Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at leading cybersecurity companies - Build and refine scalable CS processes including success planning frameworks, QBR templates, and expansion playbooks - Partner closely with Sales to identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies - Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption - Contribute to hiring, onboarding, and training initiatives as the Customer Success organization scales - Establish and nurture an AI-first, innovation-focused team culture, improving team processes and deepening team hands-on expertise - Conduct regular 1:1s, performance reviews, and career development planning for direct reports - Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion pipeline development - Serve as escalation point for at-risk accounts and complex customer situations within your team's portfolio - Develop customer advocacy programs including case studies, testimonials, and reference architecture development - Champion responsible AI deployment practices with customers and represent Anthropic's values in all customer interactions That's all. Requirements/Qualifications: The "You May Be a Good Fit If You Have" list. Let's extract each bullet: - 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience - Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies - Cybersecurity experience: time spent working with or inside cybersecurity companies, or in a security-adjacent domain (security operations, detection and response, identity, cloud or data security), with the fluency to act as a credible subject matter expert for cyber customers and your team - Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values - Strong understanding of both consumption-based and seat-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures - Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities across multiple offerings - Strong executive presence and ability to represent Anthropic with customer technical and business leaders - Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes - Ability to balance strategic thinking with tactical execution and context-switch between coaching, customer engagement, and operational planning - Experience building CS processes, playbooks and operational frameworks, using data to drive team and customer outcomes - Demonstrated ability to coach customer success professionals and systematically improve team performance against KPIs - Track record of achieving team targets for expansion, retention and customer satisfaction - Passion for responsible AI development and helping customers transform their businesses with cutting-edge technology Also there is "Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience" and "Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience" and "Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position". Those are more generic; we could include under Requirements as well. But they are somewhat boilerplate; however they are specific: Bachelor's degree, field relevant. We'll include them. Also "Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices." That's schedule. Also "Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this." That's maybe not benefits but could be included under Benefits? Might be considered extra info; but we can include under Benefits or maybe a separate section? The instruction only lists certain headings; we can include Benefits and maybe put visa under Benefits? Not ideal. Could include under Benefits as "Visa sponsorship available". But we need to avoid filler. It's substantive. Also "We encourage you to apply even if you do not believe you meet every single qualification..." is EEO boilerplate; remove. Also "We think AI systems like the ones we're building have enormous social and ethical implications..." is EEO/diversity; remove. Also "Your safety matters to us..." scam warning; remove. Also "Guidance on Candidates' AI Usage:" etc; remove. Also "How We're Different" maybe keep as part of About the role? Might be considered company culture; but we already have About Anthropic earlier. Could include under Benefits? Not exactly. Safer to omit. Also "Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues." That's benefits. Thus Benefits section: include bullet list: competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, lovely office space, visa sponsorship (maybe). We'll keep as

• . Pay: Annual Salary $265,000—$320,000 USD. Schedule: hybrid policy: at least 25% time in office; some roles may require more. We also have "Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience" and "Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience". Could be under Requirements. We'll create sections:

  About the role

  ... paragraph ...

  Responsibilities

  ...

  Requirements

  ...
  (include the You May Be a Good Fit bullets plus education/field of study)

  Benefits

  ...

  Pay

  $265,000—$320,000 USD annual salary (OTE)

  maybe include note about OTE? The posting says "The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role." This role is not sales but maybe still OTE? We'll just state the range.

  Schedule

  Hybrid work model: expected to be in office at least 25% of the time; some roles may require more.

  We must not include any markdown fences. Just raw HTML. Check for duplicated lines: ensure we didn