Manager, Customer Solutions Management , AWS Nonprofits
Key job responsibilities
Lead & Develop: As a key member of the Field Sales Management team, ensure success and growth in our customers’ cloud adoption. Hire, onboard, train, and develop Customer Solutions Managers from internal and external sources — building a high-performing team of cloud and AI adoption experts who deliver exceptional outcomes for nonprofit customers
Set Strategy & Goals: Define team strategy working backwards from customer problems, establish metrics to measure progress and operational excellence, set clear performance expectations, and coach team members toward career growth and promotion readiness
Drive Customer Success: As a key member of the nonprofit account teams, ensure success and growth in customers’ cloud and AI journeys — owning the end-to-end customer experience from migration through modernization to AI transformation
Build Relationships: Build deep relationships with decision makers within nonprofit customer accounts to enable them to be “Cloud advocates,” engaging at the executive level to align technology adoption with mission objectives
Accelerate AI Adoption: Drive the adoption of generative AI and agentic AI across your team and customer base — identifying opportunities for intelligent automation, autonomous workflows, and AI-powered solutions that scale nonprofit impact
Coach & Mentor: Coach CSMs in the skills needed to successfully lead engagements, manage program cadence, develop executive presence, and help customers work backwards from business outcomes to technology solutions
Collaborate Across AWS: Act as a conduit and liaison between customers, service engineering teams, solutions architecture, professional services, and support — ensuring cohesive execution against customer cloud strategy
Scale Best Practices: Guide and motivate the development of whitepapers, playbooks, and other high-value customer-facing guidance and best practices for nonprofit cloud and AI adoption
Operational Excellence: Establish workflows, SLAs, and audit mechanisms that ensure customer outcomes are measurable, decisions are data-driven, and work quality consistently raises the bar
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Work/Life Balance
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