Manager Customer & Sales Support

We need to output HTML fragment with headings

for sections: About the role? The posting has "Position Summary" then "Essential Job Functions", then "Requirements" with subparts MINIMUM QUALIFICATIONS, Preferred Qualifications, Knowledge, Skills & Abilities, then ENVIRONMENTAL/WORKING CONDITIONS, PHYSICAL REQUIREMENTS, Benefits. We need to decide which sections to include based on real content. We should include sections: About the role (position summary), Responsibilities (essential job functions), Requirements (maybe combine qualifications, skills, abilities), Benefits. Possibly also Working Conditions? The instructions: include a section ONLY when posting has real, specific content for it. We have environmental/working conditions and physical requirements content. Should we include them? They are specific. Could be separate sections: Working Conditions, Physical Requirements. But we prefer few substantive sections over many thin ones. However they are distinct. Could combine into a "Working Conditions & Physical Requirements" section? But headings must be from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The allowed headings are those specific strings. We cannot invent other headings like "Working Conditions". So we must map content to allowed headings. The allowed headings are limited. So we can only use those headings. So we need to fit content into those categories. Thus we can have: -

About the role

with position summary. -

Responsibilities

with essential job functions. -

Requirements

maybe include minimum qualifications, preferred qualifications, knowledge, skills & abilities. -

Benefits

with benefits list. We should not include Pay or Schedule as not present. We must not repeat job title as heading. We must preserve all substantive information. So we need to include all details from essential job functions, requirements, benefits. We need to format lists with

• . For prose use

  . We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to output only HTML fragment. Let's craft. About the role: The position serves as a critical link between customers and the commercial organization by supporting order fulfillment, customer relationships, sales processes, business reporting, and continuous improvement initiatives. The Customer & Sales Support Manager is accountable for driving service excellence, supporting sales growth, improving operational efficiency, and ensuring customer satisfaction across retail, foodservice, wholesale, club, convenience, and distributor channels. That's two sentences. Could be one

  . Responsibilities: list each essential job function as

• . Let's extract bullet points: - Manage order processing, allocations, backorders, order tracking, and issue resolution to ensure high service levels and customer satisfaction - Support National Account Managers and Sales Leadership with customer administration, pricing, item setup, promotions, contracts, reports, broker commissions programs and sales initiatives - Lead, coach, and develop Customer Service and Sales Support personnel. Establish performance goals, training plans, and performance standards - Partner with Sales, Marketing, Trade Marketing, Supply Chain, Operations, Logistics, Finance, and Customer Service teams to ensure successful execution of business plans - Manage customer communications, resolve escalated issues, and maintain strong relationships with key customers, distributors, retailers, and foodservice accounts - Maintain sales and customer service reports, analyze internal business trends, track KPIs, and provide insights to support decision-making and profitability - Identify and implement process improvements and maintain customer service policies that align with company objectives and industry best practices to increase efficiency, reduce errors, and enhance customer service and sales support effectiveness - Maintain customer records, pricing files, documentation, departmental procedures, claims, SG&A tracking, and ensure compliance with company policies and customer requirements That's 8 items. Requirements: We have MINIMUM QUALIFICATIONS, Preferred Qualifications, Knowledge, Skills & Abilities. We could combine into a single Requirements section with sublists? But we must use
  • for any list of duties/requirements/benefits. So we can have multiple lists. We could have:

    Requirements

    Minimum Qualifications:

    • 5 years manufacturing industry experience
    • 1 year in a Leadership or Manager role

    Preferred Qualifications:

    • Bachelor's degree in finance, accounting, or related field
    • Customer Service experience

    Knowledge, Skills & Abilities:

    • Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy
    • Trend, forecasting, research, and competitive market knowledge
    • Ability to build professional relationships across functional teams while facilitating a collaborative environment
    • Demonstrated ability to communicate across all levels of the organization; must be able to clearly articulate ideas to both verbally and in writing
    • Detail oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet deadlines
    • Able to work independently, but also collaborate well with other departments
    • Customer service skills including the ability to manage and respond to different customer situations and changing requirement while maintaining a positive and friendly attitude
    • Proven ability to mentor teams, including maximizing performance and advancing careers
    • Proficient knowledge and experience with Business Objects, ERP systems, and Microsoft Office, including skills with Outlook, Word and Excel
    We could also include ENVIRONMENTAL/WORKING CONDITIONS and PHYSICAL REQUIREMENTS but no allowed heading. Could we put them under Requirements as additional list? Might be okay to include as part of Requirements but they are not qualifications. However instructions: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. We could add a section like "Working Conditions" but not allowed heading. So we must either omit them or incorporate into existing allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use "Qualifications" and "Skills" as separate headings. That might allow us to split content more granularly while still using allowed headings. The instructions: use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use any of those. So we could have sections: About the role, Responsibilities, Qualifications, Skills, Benefits. That would be more specific and avoid thin sections? But we need to ensure we don't create sections with filler. We have content for Qualifications (minimum and preferred qualifications) and Skills (knowledge, skills & abilities). Also we have environmental/working conditions and physical requirements - could we put those under Skills? Not really. Could we put them under Responsibilities? Not appropriate. Could we omit them? The instruction says preserve ALL substantive information. So we must include them somewhere. If we cannot create a heading for them, we could embed them as a paragraph under an existing section, e.g., under Responsibilities or Requirements. That would preserve info while not creating a new heading. That seems acceptable. Thus we can add a paragraph after Requirements or Skills about working conditions and physical requirements. Let's decide: After Skills section, add a

    containing the environmental/working conditions and physical requirements. Now Benefits section: list benefits. We must not include Pay or Schedule. Now produce HTML. Let's craft:

    About the role

    The position serves as a critical link between customers and the commercial organization by supporting order fulfillment, customer relationships, sales processes, business reporting, and continuous improvement initiatives. The Customer & Sales Support Manager is accountable for driving service excellence, supporting sales growth, improving operational efficiency, and ensuring customer satisfaction across retail, foodservice, wholesale, club, convenience, and distributor channels.

    Responsibilities

    • Manage order processing, allocations, backorders, order tracking, and issue resolution to ensure high service levels and customer satisfaction
    • Support National Account Managers and Sales Leadership with customer administration, pricing, item setup, promotions, contracts, reports, broker commissions programs and sales initiatives
    • Lead, coach, and develop Customer Service and Sales Support personnel. Establish performance goals, training plans, and performance standards
    • Partner with Sales, Marketing, Trade Marketing, Supply Chain, Operations, Logistics, Finance, and Customer Service teams to ensure successful execution of business plans
    • Manage customer communications, resolve escalated issues, and maintain strong relationships with key customers, distributors, retailers, and foodservice accounts
    • Maintain sales and customer service reports, analyze internal business trends, track KPIs, and provide insights to support decision-making and profitability
    • Identify and implement process improvements and maintain customer service policies that align with company objectives and industry best practices to increase efficiency, reduce errors, and enhance customer service and sales support effectiveness
    • Maintain customer records, pricing files, documentation, departmental procedures, claims, SG&A tracking, and ensure compliance with company policies and customer requirements

    Qualifications

    Minimum Qualifications:

    • 5 years manufacturing industry experience
    • 1 year in a Leadership or Manager role

    Preferred Qualifications:

    • Bachelor's degree in finance, accounting, or related field
    • Customer Service experience

    Skills

    • Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy
    • Trend, forecasting, research, and competitive market knowledge
    • Ability to build professional relationships across functional teams while facilitating a collaborative environment
    • Demonstrated ability to communicate across all levels of the organization; must be able to clearly articulate ideas to both verbally and in writing
    • Detail oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet deadlines
    • Able to work independently, but also collaborate well with other departments
    • Customer service skills including the ability to manage and respond to different customer situations and changing requirement while maintaining a positive and friendly attitude
    • Proven ability to mentor teams, including maximizing performance and advancing careers
    • Proficient knowledge and experience with Business Objects, ERP systems, and Microsoft Office, including skills with Outlook, Word and Excel

    Environmental/Working Conditions: Ability to work in an office and plant environment with exposure to noise, equipment and machinery; able to travel up to 25% of the time, including overnight stays for up to 5 days at a time.

    Physical Requirements: Usual plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of machinery and equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability
    • Training & Development
    We need to ensure no extra text like "#HP