Manager, Customer Master Data

What The Customer Operations Team Does

The Customer Operations team protects contract integrity, prevents revenue leakage, and ensures transactional data precision across the order-to-cash lifecycle. Operating as a single, connected unit covering Returns, Chargebacks, Order Management, and Customer Master Data, the team:

• Secures Revenue: Validates, audits, and settles commercial transactions in alignment with institutional and government contracts.
• Advances Customer-Centric Operations: Streamlines processes and leverages systems to remove manual complexity, enabling consistent execution and strong cross-functional alignment.
• Drives System Integrity: Optimizes core platforms to support accurate pricing, reliable transaction processing, and seamless data flow across the organization.
• Champions the Customer Experience: Navigates the complexities of customer operations, dispute resolution, and reverse logistics to deliver consistent, compliant, and customer-focused outcomes.

What You'll Do

• Lead team execution: Lead, coach, and develop a team responsible for customer account setup, maintenance, hierarchy management, and data governance, fostering a culture of accountability and continuous improvement.
• Own data quality and governance: Enforce standards, validation rules, and customer hierarchy integrity across systems, ensuring customer data supports accurate pricing, contract eligibility, order fulfillment, and downstream financial transactions.
• Ensure customer master data supports accurate contract eligibility, order fulfillment, pricing execution, membership management, chargeback adjudication, and financial reporting.
• Resolve and prevent issues: Lead root cause analysis for data-driven errors impacting pricing, billing, or shipping, and implement fixes that prevent recurrence.
• Drive efficiency and scale: Simplify workflows, identify automation opportunities, and provide data quality reporting that highlights risks, trends, and operational impact.

What You Bring

• 5+ years of experience in customer master data, data governance, or commercial operations within pharma or healthcare
• Prior experience leading or mentoring team members in an operational environment
• Strong working knowledge of SAP and Model N or similar ERP and revenue management platforms
• Advanced Excel skills with the ability to audit, reconcile, and analyze large datasets
• Experience partnering cross-functionally with Finance, Customer Service, and Contracting
• Bachelor's degree in Business, Finance, Supply Chain, or related field preferred

Who You Are

• A Structured Operator: You bring discipline to data and build reliable, repeatable processes
• Detail-Oriented and Accountable: You maintain a high bar for accuracy and take ownership of outcomes
• A Systems Thinker: You understand how upstream data impacts downstream operations and financial results
• A Practical Problem Solver: You focus on resolving root causes and preventing recurring issues
• A Team Builder: You develop talent and foster a culture of ownership and continuous improvement

About CSL Seqirus

CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.