Manager, Customer Experience & Enablement

About the role

You will be responsible for managing all aspects of sales and retentions for targeted accounts on behalf of Operations, including participation in the RFP/bid process, client presentations, workshops, pricing, staffing configurations, and transitioning bid intelligence on successful wins/retentions to the core servicing team.

This position will have a primary focus on North America, however may include sales and retentions for global business.

Responsibilities

• Deliver bid/retention intelligence to operations during implementations
• Liaise with operational teams regarding capacity and planning
• Establish relationships with PM stakeholders and own the partnership with operations during bids/retentions
• Own operational bid response inquiries, sales presentations, workshops and any corresponding follow-up items
• Collaborate with GPO on target retentions requiring operational guidance
• Coordinate the passing of business intelligence from the sales or retention cycle to the implementation and operational servicing teams

Requirements

Prior travel industry experience in account management, sales, or retentions

Solid understanding of travel operations

Thorough knowledge of business travel management and travel industry technology

Knowledge about BCD Travel Products and Services

Effective communication skills (oral, written and presentation)

Ability to travel

College/University degree preferred

Qualifications

College/University degree preferred

Skills

Effective communication skills (oral, written and presentation)

Ability to travel

Benefits

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Customer Experience & Enablement is between $60,000 and $85,000.

The actual pay depends on your skills, qualifications, experience and geographical location.

Schedule

Full-time