Manager, Customer Experience

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate. We need to parse the job description. Sections present: - WHO WE ARE: description of company. Could be "About the role"? Actually "WHO WE ARE" is about company, not role. Could be considered "About the role"? But guidelines: use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. We have "You Will Be" describing role expectations: that could be "About the role" or "Responsibilities"? Actually "You Will Be" lists attributes: Creative & Commercial Thinker etc. That's more about qualifications/skills. Then "What You Will Do" is responsibilities. Then "What You Will Bring" is qualifications/requirements/skills. Then Benefits, Salary Range (Pay). No explicit schedule but mentions flexible schedule, evenings, weekends, holidays, travel may be required. That could be schedule. We need to produce sections only if content present. Let's extract: About the role: maybe a brief summary: "As the Customer Experience Manager, you’ll enable relationship selling and client retention and activation strategies in partnership with your store team. You’ll strengthen the brand by leading all branding and marketing activities at the store level including event planning and community engagement. You will work on-site, at your assigned store, and you will report to the store General Manager." That seems like role overview. Responsibilities: from "What You Will Do": bullet list of duties. Requirements/Qualifications/Skills: from "What You Will Bring": list of experience, abilities, tools, physical requirements, schedule flexibility, travel. We could split into Requirements (experience, education?), Qualifications (maybe same), Skills (tools). But guidelines: prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications into one? But we have headings list; we can choose to include only those with content. Could do: About the role (

About the role

), Responsibilities (

Responsibilities

), Qualifications (

Qualifications

), Benefits (

Benefits

), Pay (

Pay

), Schedule (

Schedule

). Skills maybe not needed separately if covered in Qualifications. We must not invent placeholder text. Ensure we include all substantive info. Let's extract details. About the role paragraph: combine WHO WE ARE? Actually WHO WE ARE is company description, not role. Might be considered "About the role" include company overview? Could include WHO WE ARE as context but it's not role. However guidelines: use headings for section headings like About the role, Responsibilities, etc. We could put WHO WE ARE under About the role? Might be okay but it's not exactly role. But we can include it as part of About the role (company overview). It's substantive. Let's craft:

About the role

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

As the Customer Experience Manager, you’ll enable relationship selling and client retention and activation strategies in partnership with your store team. You’ll strengthen the brand by leading all branding and marketing activities at the store level including event planning and community engagement. You will work on-site, at your assigned store, and you will report to the store General Manager.

Now Responsibilities: list from "What You Will Do". Let's extract bullet points: - Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership - Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event - Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners - Partner with Regional Director to create seasonal strategies to support business - Develop community relationships with philanthropic organizations, social groups, and corporate partnerships - Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long-term ROIs with clear selling goals and appropriate Associate follow up - Cultivates relationships with all client segments within the store/market - Engage directly with clients, as appropriate, in support of client development efforts - Monitors Client Relationship KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing MVC customers - Drives all Client Relationship-specific initiatives in Store or Market in partnership with GM and Store Leadership team - Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences - Serve as a strategic business partner to the General Manager and DSEs owning overall store MVC health, working collaboratively to achieve and exceed MVC & store targets. - Surfaces Top Client Liabilities to GM and develops strategy to anniversary large ticket sales from LY in partnership with key associates and store leaders. - Monitor and analyze weekly store and divisional customer performance (sales, count, trips, $/Customer) and inform real-time strategy adjustments. - Oversight and ownership of client relationship initiative results and execution We'll put these in

• . Now Qualifications: from "What You Will Bring". Let's list: - 4+ years of relevant experience - History of building, leading, motivating, and coaching teams - Ability to synthesize data to determine relevant actions - Experience presenting at the executive level - Proficiency with necessary tools including but not limited to social media, google suite, Tableau, and CONNECT - Experience with InDesign - Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds - Associates will work a flexible schedule based on business need, which will include evenings, weekends, and holidays - Travel may be required We could also include skills: proficiency with tools etc. But we can keep Qualifications covering experience and abilities, and maybe Skills separate for tools. But guidelines: prefer few substantive sections. Could combine Qualifications and Skills into one section called Qualifications. But we have headings list; we can include Qualifications and maybe Skills if we want. However we already have schedule and benefits separate. We have schedule info: flexible schedule, evenings, weekends, holidays, travel may be required. That's schedule. We have benefits: medical, dental, vision, 401(k), basic life, supplemental life, disability, voluntary benefits. We have pay: Salary Range $74,615 - $93,269* with note about geographic location. We should not include placeholder like "*". Keep the note. Now we need to ensure we don't repeat job title as heading. Not using. We must not include boilerplate like EEO etc. Remove those lines at end. Now produce HTML fragment. Let's structure:

  About the role

  ...

  ...

  Responsibilities

  • ...
  ...

  Qualifications

  • 4+ years of relevant experience
  • History of building, leading, motivating, and coaching teams
  • Ability to synthesize data to determine relevant actions
  • Experience presenting at the executive level
  • Proficiency with necessary tools including but not limited to social media, Google Suite, Tableau, and CONNECT
  • Experience with InDesign
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

  Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Basic life insurance
  • Supplemental life insurance
  • Disability insurance
  • Voluntary benefits (critical illness, hospital and accident insurance)

  Pay

  Salary Range $74,615 - $93,269* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

  Schedule

  Associates will work a flexible schedule based on business need, which will include evenings, weekends, and holidays. Travel may be required.

  Check for any duplicated content: we included schedule in Qualifications? Actually we moved schedule to Schedule section, removed from Qualifications. Good. Check that we didn't include any placeholder like "commensurate with experience". Not present. Check that we preserved all substantive info: WHO WE ARE included, You Will Be (we omitted that section? Actually we omitted the "You Will Be" bullet list of attributes (Creative & Commercial Thinker etc). That is substantive; we need to include it somewhere. It describes qualities/skills. Could be placed under Qualifications or Skills. We omitted it inadvertently. We need to incorporate those attributes. The "You Will Be" section includes: - A Creative & Commercial Thinker: You possess the unique ability to design beautiful, engaging brand experiences while maintaining a laser focus on selling KPIs and financial returns. - An Operational Maestro: You thrive in fast-paced environments, managing multiple overlapping project timelines, budgets, and cross-functional communications with exceptional attention to detail. - A Natural Connector: You excel at building long-term, mutually beneficial relationships with local philanthropic organizations, corporate partners, media, and internal stakeholders. - A Collaborative Leader: You are a dedicated team player who believes in a "win together" philosophy, guiding and developing direct reports to reach their full potential. These are skills/qualities. We should include them, perhaps under Qualifications or Skills. Since we already have Qualifications list, we can add these as bullet points. Thus Qualifications will include both the "What You Will Bring" items and the "You Will Be" attributes. Let's merge. Qualifications bullets: - 4+ years of relevant experience - History of building, leading, motivating, and coaching teams - Ability to synthesize data to determine relevant actions - Experience presenting at the executive level - Proficiency with necessary tools including but not limited to social media, Google Suite, Tableau, and CONNECT - Experience with InDesign - Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds - Creative & Commercial Thinker: ability to design beautiful, engaging brand experiences while maintaining a laser focus on selling KPIs and financial returns - Operational Maestro: thrive in fast-paced environments, managing multiple overlapping project timelines, budgets, and cross-functional communications with exceptional attention to detail - Natural Connector: excel at building long-term, mutually beneficial relationships with local philanthropic organizations, corporate partners, media, and internal stakeholders - Collaborative Leader: dedicated team player who believes in a "win together" philosophy, guiding and developing direct reports to reach their full potential We might also include "Associates will work a flexible schedule..." but that's schedule. Now ensure we didn't miss any