Manager Customer Development

To effectively support NE Prepared Foods Deli customers, preferred candidates will be located in the Northeastern US.

About the role

The Customer Development Manager is responsible for leading, building, selling, communicating, and implementing collaborative business solutions that drive both Tyson and our customers to the desired business results for Tyson’s prepared foods portfolio to support our deli customers. The CDM owns the sales partnership with the merchant, works closely with cross-functional teams, and must demonstrate the necessary interpersonal and planning skills to partner with them (e.g., Production Planning, Prepared Business Unit, Demand Planning, Retail Teams, and Category Insights) to align objectives, needs, and activities that will grow the business. This position works closely with the Director of Sales (DOS) and customer service associates to help advance Tyson’s position as a trusted supplier.

Responsibilities

• Own sales partnership with customers for assigned prepared foods categories
• Achieve sales volume and financial spending objectives
• Achieve customer profit objectives
• Develop and lead joint growth planning across all assigned categories
• Align and execute multiple business strategies
• Understand sales deliverables and their correlation to business outcomes
• Implement and execute store/DC replenishment strategies
• Manage broker performance by monitoring results, providing direction, and ensuring execution against sales goals and business priorities
• Consistently deliver fact-based insights, guidance, and leadership direction to merchants and within Tyson Foods
• Leverage resources including syndicated data, proprietary customer data, industry publications, and internal resources to deliver line review presentations and/or innovation meetings, identifying opportunities to accelerate sales growth and share gains
• Advise on item expansion/contraction, new items, assortment gaps, competitive gaps, and retail price comparisons to drive sales growth
• Achieve sales mix and volume goals while understanding the impact on customer metrics (dollars, units, pounds, markdowns, and margin)
• Manage product portfolio
• Complete proper contracts and documentation for northeast retailers and distributors
• Plan, forecast, and attain high-volume annual growth quotas
• Execute promotional and product mix strategies and tactics to deliver customer profitability goals
• Collaborate with various internal teams to create winning business propositions that benefit Tyson and the customer
• Analyze syndicated data and/or Retail Link to drive meaningful action and results
• Track and report competitive activities; conduct price and volume contract negotiations
• Resolve deductions and work toward reduction
• Work efficiently with trade software and CRM software
• Craft compelling narratives into sales presentations for assigned customers by leveraging syndicated data insights
• Build strong internal cross-functional relationships to attain additional resources for Tyson initiatives at assigned customers

Requirements

• Bachelor’s degree required
• 5+ years of sales experience
• Knowledge of prepared foods and deli strongly preferred
• Basic computer skills
• Excellent verbal and written communication skills
• Project management and/or strategic planning experience
• 10–15% travel per year
• Work shift: 1st shift

Pay

Base pay range: $114,000.00 – $192,000.00. Additional compensation may include annual incentives, shift differentials, overtime, premiums, extra shift incentives, or bonuses.