Manager, Customer Business

About the role

For our client, we are seeking a Manager, Customer Business to join the team of a leader in the Food & Beverages space. This role will manage strategic customer relationships and help drive commercial execution across a retail grocery channel. The position will partner closely with internal teams to address customer needs, shape pricing and value propositions, and uncover growth opportunities that support business performance. It is a highly cross-functional role with direct impact on forecasting accuracy, customer satisfaction, and revenue expansion.

Responsibilities

• Maintain strong relationships with assigned customers
• Manage customer communication and expectations
• Resolve issues in collaboration with Customer Service and Supply Chain
• Gather feedback and provide insights to the business unit
• Sell customer-specific value propositions and execute pricing initiatives
• Develop short- and long-term business opportunities with internal teams
• Ensure forecast accuracy and support demand planning
• Monitor business performance and identify whitespace opportunities

Qualifications

• Bachelor's degree in Business, Finance, or a related field
• 5+ years of experience in sales or a related field
• Experience in the retail grocery channel
• Excellent oral, written, and interpersonal communication skills
• Proven relationship-building abilities
• Strong analytical skills for driving strategies
• Solid financial understanding, including P&L and pricing implications
• Proficiency in Microsoft Office; familiarity with Salesforce and business intelligence tools is a plus

Pay

$101,600 – $152,400 annually

Schedule

Full-time remote work flexibility

Benefits

• Opportunities for travel (20-60%)
• Eligibility for annual discretionary merit awards and bonuses
• Potential for equity pay options
• Support for professional development through cross-functional collaboration