Manager Cultural & Linguistic

About the role

We are a mission-driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. This position has been approved to be Full Office. If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

Responsibilities

• Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
• Hires, manages, trains, reviews and sets goals for the team and staff.
• Maintains the department budget and provides input to leadership during the budget planning process.
• Develops and prepares CLAS reports to support the NCQA Health Plan and HealthCare Outcomes Accreditation process and renewals.
• Facilitates DHCS, DMHC and CMS regulatory audits and audit readiness activities for the department.
• Develops and implements effective and standardized communication strategies to facilitate seamless information flow among internal and external business leads.
• Presents CLAS-related items at the Quality Improvement Health Equity Committee (QIHEC), Member Advisory Committees, Member Experience Committee (MEMx), etc.
• Oversees the maintenance of policies and procedures or desktop procedures that support effective collaboration, compliance and excellence for the C&L Program.
• Collaborates with leadership and other departments to drive the development, maintenance and evaluation of the CLAS Description, CLAS Evaluation and Work Plan and ensures these documents comply with accreditation, contractual and regulatory requirements.
• Engages in collaboration with all internal business leads to ensure C&L Work Plan elements are monitored, updated and reported to the QIHEC and subcommittees.
• Plans, organizes and provides coordination and direction for special projects.
• Provides communication, analysis and guidance in the development of special initiatives.
• Provides analytical and technical expertise on requests for information from leadership and other staff.

Requirements

• Bachelor's degree in health care administration or related field PLUS 5 years of experience leading cultural and linguistics services or related program required; an equivalent combination of education and experience may also be qualifying.
• 3 years of progressive management/leadership experience, including direct supervision of staff required.

Qualifications

• Master's degree in public health, health care administration, health care or related field.
• 5 years of experience in managed care, with a Medi-Cal managed health plan.
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).

Skills

Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.

Work independently and exercise sound judgment.

Communicate clearly and concisely, both orally and in writing.

Work a flexible schedule; available to participate in evening and weekend events.

Organize, be analytical, problem-solve and possess project management skills.

Manage multiple projects and identify opportunities for internal and external collaboration.

Motivate and lead multi-program teams and external committees/coalitions.

Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Benefits

Competitive compensation for this role.

A comprehensive benefits package including CalPERS pension program and additional retirement packages.

A generous PTO program, quality work life balance, various wellness programs, tuition reimbursement, professional development opportunities, career development opportunities, flexible scheduling, and the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.