Manager, Critical Operations
About the Role
As a Manager, Critical Operations, you will be responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of all landlord-owned infrastructure. This includes substations, electrical distribution systems, roofing, stormwater management, exterior lighting, roadways, and all infrastructure extending to the facility's exterior. You will oversee maintenance programs, vendor management, and risk mitigation strategies, ensuring the infrastructure remains operationally sound, compliant with regulatory standards, and aligned with tenant needs. This role requires strong technical expertise in critical infrastructure management, a proactive approach to asset maintenance, and the ability to coordinate with vendors, internal teams, and regulatory agencies. You will play a key role in minimizing disruptions, optimizing infrastructure performance, and maintaining the safety and efficiency of all landlord-maintained assets.
Responsibilities
- Governance and Compliance Management:
- Ensure regulatory and safety compliance by overseeing maintenance activities and vendor operations, maintaining documentation, and supporting audits.
- Manage contract adherence by verifying vendor contracts, tracking SLAs, and documenting deviations.
- Support internal and external audits by participating in compliance reviews and escalating non-compliance issues.
- Maintenance & Technical Operations:
- Develop and implement maintenance programs using preventive, corrective, and predictive strategies.
- Oversee critical infrastructure performance, including electrical, HVAC, plumbing, and structural systems.
- Utilize maintenance tracking systems (CMMS) to manage work orders, service requests, and analyze trends.
- Vendor & Financial Management:
- Oversee vendor relationships, ensuring technical qualifications, safety standards, and performance expectations are met.
- Manage operational budgets, monitor expenses, and identify cost-saving opportunities.
- Support capital expenditure planning by assessing infrastructure conditions and coordinating projects.
- Risk Management & Emergency Preparedness:
- Conduct proactive risk assessments and develop mitigation strategies.
- Implement emergency response protocols and coordinate drills and scenario planning.
- Serve as the on-site emergency lead for infrastructure-related incidents.
- Stakeholder & Tenant Relationship Management:
- Serve as the primary tenant liaison, communicating maintenance activities and updates.
- Conduct regular tenant engagement meetings to gather feedback and address concerns.
- Ensure transparency in service delivery by providing timely updates and escalation pathways.
- Stakeholder Collaboration & Communication:
- Coordinate with internal and external teams to align operational priorities.
- Ensure clear and proactive communication through structured channels.
- Support leadership with data-driven insights and operational updates.
Requirements
- 5+ years of experience in facilities operations, critical environments, or industrial infrastructure management.
- 3+ years in a leadership role overseeing maintenance teams or vendor operations.
- Strong technical knowledge of electrical, mechanical, and structural systems in critical environments.
- Experience managing vendor contracts, budgets, and compliance processes.
- Proficiency in CMMS platforms and data-driven maintenance tracking.
- Knowledge of regulatory standards, risk management, and emergency response protocols.
- Strong communication and leadership skills, with the ability to manage cross-functional teams and tenant relationships.
Pay
$108K - $125K (Offers Bonus)
Schedule
Ability to travel up to 20% for company gatherings
Location
Temple, TX
Benefits
- Hybrid working environment
- Team building and educational opportunities
- Generous benefits package including robust health benefits and a 401(k)-company contribution
- Unlimited PTO
- RTD ECO pass or parking reimbursement
- Competitive compensation, bonus, and an incentive plan
About Us
At Rowan Digital Infrastructure, we are transforming data center delivery for speed and scale. Our mission is to deliver best-in-class data center solutions to hyperscale customers who share our commitment to sustainability, and to do so with an unwavering focus on efficiency, quality, and flexibility. Rowan is backed by Quinbrook, a leading investor in the energy transition, and Blackstone, the world’s largest alternative asset manager. We are assembling a strategic portfolio of data center sites in Tier 1 markets across the United States and are looking for incredible and passionate people to help us advance our company and our commitment to building a more sustainable future.