MANAGER, CRISIS RESPONSE TEAMS

About the role

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Responsibilities

• Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
• Safeguards and evaluates the delivery of mental health interventions
• Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
• Provides clinical supervision for team members
• Performs field-based comprehensive needs assessments
• Identifies applicable resources for individuals in crisis and submits referrals
• If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
• Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
• Supports in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary
• Prepares operational and performance reports
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Requirements

• May be required to perform other related job duties
• A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position
• A Master’s Degree in social work, psychology, marriage and family therapy, or related field
• Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team

Qualifications

• Education: Master’s Degree in social work, psychology, marriage and family therapy, or related field
• Experience: Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team
• Certifications/Licenses/Special Requirements: A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)

Skills

• Knowledge of comprehensive needs assessments and evaluation
• Knowledge of methods of field-based outreach and engagement
• Knowledge of crisis response for individuals with mental health conditions and/or substance use disorders
• Knowledge of resources applicable to mental health conditions and/or substance use disorders
• Knowledge of cultural and situational awareness, such as cultural sensitivity and unconscious bias
• Knowledge of principles and practices of customer service
• Skills in managing staff who engage with individuals experiencing mental health and/or substance use disorders
• Skills in performing mental health assessments and determining appropriate interventions
• Skills in communicating effectively orally and in writing
• Skills in problem solving
• Skills in operating a personal computer, tablet, and/or smart device
• Ability to demonstrate effective management and leadership of staff
• Ability to respond calmly and quickly in stressful and emergency situations
• Ability to interface with the public in a professional manner
• Ability to assist during evacuation situations
• Ability to read, write, speak, and understand English
• Ability to understand and follow oral and written instructions and procedures
• Ability to complete accurate incident reports
• Ability to maintain basic records

Benefits

N/A

Pay

N/A

Schedule

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Benefits

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