Manager, Credit Review QA & Reporting

Responsibilities

• Partner with Credit Review leadership to develop, implement, and continuously enhance the Credit Review Quality Assurance framework.
• Conduct Quality Assurance reviews of Credit Review activities, including periodic reviews, event-driven reviews, and continuous monitoring activities.
• Evolve KPI and OKR reporting to provide visibility into organizational performance, quality trends, and execution against strategic priorities.
• Oversee issue management tracking and reporting activities, including validation of issue remediation and closure.
• Identify themes, trends, and opportunities for improvement through analysis of QA results, issue management data, and performance metrics.
• Support internal and external audit activities by providing documentation, reporting, and coordination as needed.
• Support regulatory examinations and related requests, including preparation of materials and coordination of responses.
• Prepare and support Board and Management reporting deliverables, ensuring accuracy, completeness, and alignment with established standards.
• Promote consistency, adherence to methodology, and a culture of continuous improvement among stakeholders across Credit Review.

Qualifications

• Bachelor's degree.
• 4+ years of experience in Internal Audit, Credit Review, Quality Assurance, or independent risk management functions within a large financial institution.
• Demonstrated experience assessing adherence to policies, procedures, methodologies, and control frameworks.
• Experience developing reporting and analytics, including KPI and performance measurement frameworks.
• Strong analytical and problem-solving skills with the ability to identify trends, root causes, and improvement opportunities.
• Excellent written and verbal communication skills, including experience preparing materials for senior leadership audiences.
• Proven ability to manage multiple priorities and drive results in a complex, matrixed environment.