Manager, Creative Director - Retail Bank

About the role

This role supports brand building and performance marketing for Capital One’s Retail Bank and Café teams. It involves leading creative teams across various channels including email, web, direct mail, paid digital, video, and out-of-home.

Responsibilities

• Lead and inspire the team to develop strategically grounded, insight-driven creative.
• Manage creative talent including Art Directors, Graphic Designers, and Copywriters, both full-time associates and external partners.
• Empower and inspire full-time associates through coaching and career development.
• Collaborate with marketing strategists and internal business clients to understand customer needs and positively influence marketing strategy and the customer experience.
• Translate business intent into creative strategies and executions that market products effectively.
• Interpret market research and test results to focus targeted marketing messages.
• Build and maintain relationships with partner groups to anticipate and proactively address obstacles and establish Brand Creative as a strategic thought partner.
• Present and influence with a convincing and inspiring style to increase buy-in and open doors for new opportunities—both for your team and department.

Qualifications

• Bachelor’s degree or military experience
• At least 3 years of experience leading creative teams
• At least 5 years of experience with creative design tools including Adobe Creative Suite and Figma

Preferred Qualifications

• 5 or more years of experience directly leading creative teams
• Experience at a large in-house creative team
• Experience working with a Fortune 100 brand
• Experience storyboarding, sketching or wireframing CX and UI/UX
• Experience with pre-market and in-market testing tools
• Leverage GAI, personalization and optimization tools in creative development and marketing