Manager, Corporate Functions Reporting

About the role

The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

Responsibilities

• Execute clear, consistent, comprehensive, and accurate risk reporting for Corporate Functions, including quantitative and qualitative thematic reporting, dashboards, insights, and analytics.
• Communicate complex information to diverse groups of colleagues.
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends, and root causes.
• Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring.
• Track and identify issues with KRI limits and risk appetite for Corporate Functions to ensure operational risks are managed within agreed thresholds, and leverage these metrics to detect significant or concerning rises in emerging problems then escalate and flag concerns accordingly.
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication.
• Aggregate reporting, approvals/exceptions, and support "change-the-function" activities for the BUs.
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise.

Qualifications

• 4+ Years experience in enterprise or operational risk management (e.g., within Risk and/or Internal Audit function)
• Understanding of critical enterprise and operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills, including the ability to develop executive-level presentations and synthesize complex information into clear, compelling narratives and insights for senior audiences
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Strong analytical and problem-solving skills, including the ability to analyze large or complex data sets, identify trends and emerging risks, evaluate risk scenarios, and deliver actionable insights to support risk-based decision making
• Experience leveraging emerging technologies, data visualization, and reporting tools to enhance reporting, analytics, and decision-making processes
• Demonstrated ability to collaborate effectively across varied stakeholder groups, including business partners, risk management, compliance, audit, and senior leadership
• Demonstrated ability to operate effectively in fast-paced environments with strong attention to detail, exceptional organizational skills, and the ability to manage and track multiple priorities, deliverables, and dependencies simultaneously

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., Legal, or related field; advanced degrees (e.g., MBA, MSc, JD) or certifications are advantageous
• Experience in at least one of the following: Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
• Implementing the operational risk governance frameworks
• Creating, communicating, and ensuring understanding and adherence to operational risk procedures and standards
• Experience within financial services industry

Benefits

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.