Manager, Core Infrastructure Engineering

About the Role

Lead a single team delivering components of distributed systems. Translate goals into a 1–2 quarter execution plan, set coding, testing, and scalability practices, and provide hands-on oversight of performance tuning and load/perf testing.

Responsibilities

• System Design & Architecture – System Scalability:
  • Provide oversight on the development of distributed-system components, including distributed state management tools.
  • Monitor and enable optimization of code and systems for large-scale data processing.
  • Guide the team to implement scalability requirements for assigned components.
  • Coach the team to leverage data-plane platforms for large-scale data retrieval, storage, and processing.
  • Ensure accurate implementation and execution of performance and load testing.
• System Design & Architecture – System Reliability Design:
  • Guide the team in building fault-tolerant systems capable of withstanding in-service updates by implementing redundancy, replication, and automatic failover.
  • Design components to handle service disruptions effectively.
  • Coach the team on handling network unreliability using retries, circuit breakers, and timeouts.
• System Design & Architecture – System Reliability Performance:
  • Guide the team to implement testing and alarming configurations for detecting and addressing issues.
  • Ensure support for recovery efforts by reviewing and aligning runbooks and operational procedures.
  • Coach the team on building and customizing dashboards, telemetry systems, and alerting mechanisms.
• System Design & Architecture – Correctness / Availability:
  • Manage the implementation and design of functional requirements and testing for features.
  • Coach the team on implementing test scenarios (e.g., fault-injection, brown-out) to evaluate system correctness.
  • Guide the implementation of data replication and synchronization techniques to maintain data integrity and availability.
• Operational Troubleshooting & Incident Management:
  • Lead team efforts in diagnosing, debugging, and resolving issues in system components.
  • Ensure protocols are followed to prevent customer interruptions during issue resolution.
  • Manage the team in implementing automation scripts and tooling for troubleshooting.
  • Create schedules and manage operational support rotations.
• Compliance & Security:
  • Manage the team’s implementation of robust security measures, including encryption and access controls in multi-tenant environments.
  • Oversee execution of remediation plans to address security gaps.
  • Review documentation to ensure cloud infrastructure compliance with industry standards and regulations.
• Automation & Change Management:
  • Lead the maintenance of automation scripts and tools (e.g., Infrastructure as Code) to manage cloud infrastructure.
  • Coach the team on change-management plans for patching, updating, and rolling back applications.
• Planning & Execution:
  • Create and own the execution plan for the team’s work and multiple projects, monitoring timelines and budgets.
  • Delegate work across the team and help prioritize tasks.
  • Identify resource needs and adapt plans based on changing priorities.
• Collaboration & Partnership:
  • Strengthen collaborative partnerships across teams to align on expectations and shared objectives.
  • Guide team members to build relationships with business leaders, stakeholders, and customers.
  • Practice active listening and ask insightful questions to promote an inclusive culture.
• Problem Solving:
  • Lead the team to identify and address moderately complex operational and technical issues.
  • Direct the team to analyze data from multiple sources to troubleshoot errors.
• Continuous Learning:
  • Actively seek learning opportunities for yourself and the team to enhance knowledge and skills.
  • Use feedback and training to elevate personal and team skills.
  • Identify skill gaps and support team members in learning opportunities.
• Continuous Improvement:
  • Identify and recommend improvements to increase efficiency and effectiveness of processes and workflows.
  • Review and provide feedback on team members’ ideas for alternative approaches.
• Performance and Development:
  • Coach and provide direction to team members in alignment with performance management processes.
  • Facilitate goal-setting discussions to align individual goals with broader team goals.
  • Identify development opportunities to help team members improve performance.
  • Contribute to the talent acquisition pipeline by leading candidate interviews and assessing promotion eligibility.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with applicable requirements, such as immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in the U.S.: $126,200 – $264,100 per year. May be eligible for bonus, equity, and compensation deferral.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees (13 days annually for the first three years, 18 days thereafter; accrual prorated for part-time)
  • 11 paid holidays
  • 72 hours of paid sick leave upon hire, refreshes annually, with a cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance