Engineering Manager, Core Infrastructure

About the role

At Ro, we are building the future of healthcare from the ground up. Our mission is to empower people to achieve their health goals by delivering a seamless, end-to-end healthcare experience. We are seeking an Engineering Manager to lead Core Infrastructure, responsible for scaling our infrastructure to meet increasing demand, improve reliability, and enhance patient care.

Responsibilities

• Lead and develop a Core Infrastructure team responsible for production-critical systems and foundational engineering capabilities.
• Own execution across the team’s portfolio: clarify priorities, sequence work, manage tradeoffs, and ensure high-quality delivery.
• Improve Ro’s infrastructure operating model by making ownership clearer, reducing recurring support burden, and converting operational pain into durable system improvements.
• Advance Ro’s reliability, observability, and disaster recovery posture through better operational practices, clearer readiness expectations, incident learning, and resilient infrastructure patterns.
• Partner with Product Engineering, Cyber, Data Infrastructure, and Infrastructure leadership to ensure Core Infrastructure work improves reliability, velocity, compliance, unit economics, and the systems that help patients access and stay engaged in care.
• Create a high-context, high-trust team environment with clear expectations, strong feedback/accountability loops, and space for engineers to do their best work.

Requirements

We are looking for an experienced Engineering Manager with a strong background in infrastructure, platform, SRE, DevOps, backend, or production engineering. Key requirements include:

• Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment.
• Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform.
• Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows.
• Experience operating infrastructure in regulated environments, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions.
• A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations.
• Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes.
• A management style that combines high standards with high support: create clarity, build trust, develop engineers, and hold the team accountable for outcomes.

Qualifications

The ideal candidate will have:

• Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment.
• Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform.
• Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows.
• Experience operating infrastructure in regulated environments, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions.
• A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations.
• Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes.
• A management style that combines high standards with high support: create clarity, build trust, develop engineers, and hold the team accountable for outcomes.

Skills

Key skills include:

• Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment.
• Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform.
• Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows.
• Experience operating infrastructure in regulated environments, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions.
• A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations.
• Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes.
• A management style that combines high standards with high support: create clarity, build trust, develop engineers, and hold the team accountable for outcomes.

Benefits

Ro offers a comprehensive benefits package, including:

• Competitive base salary ranging from $219,300 to $260,000, plus a competitive equity and benefits package.
• Recognition as a top workplace in Health Care, in New York, and for Women and Parents.
• Equal opportunity employer committed to diversity and inclusion.

Pay

The target base salary for this position ranges from $219,300 to $260,000, in addition to a competitive equity and benefits package (as applicable).

Schedule

Full-time position.