Manager, Conversion & Ice Maintenance

About the role

The Manager of Conversion & Ice Maintenance oversees all aspects of event changeovers, ice maintenance, and rink-related operations at SAP Center. This role ensures seamless transitions between hockey games, concerts, family shows, and other events, while upholding the highest standards of safety, efficiency, and guest experience. The position requires strong leadership, strategic planning, and hands-on operational expertise to manage staff, equipment, and resources effectively in a fast-paced, multi-event venue.

Responsibilities

• Plan, direct, and oversee all event conversions, including hockey-to-concert, concert-to-hockey, and other venue transformations.
• Develop detailed conversion schedules and staffing plans to ensure timely and efficient turnarounds.
• Cookordinate with Event Services, Engineering, and other departments to align operational needs with event requirements.
• Oversee all aspects of ice installation, maintenance, and removal, ensuring optimal playing conditions and compliance with NHL standards.
• Supervise ice resurfacing operations, including scheduling and training Zamboni operators.
• Maintain detailed records of ice conditions, maintenance schedules, and related equipment service.
• Recruit, train, schedule, and supervise a team of conversion and rink operations staff.
• Implement ongoing safety and technical training programs to ensure compliance with OSHA and venue safety protocols.
• Foster a team-oriented work culture with an emphasis on accountability and operational excellence.
• Manage the operation, upkeep, and repair of conversion and rink equipment, including forklifts, staging, dasher boards, and ice-resurfacing machines.
• Coordinate with Engineering to ensure preventive maintenance and timely repairs.
• Maintain accurate inventory of tools, equipment, and materials.
• Develop and manage departmental budgets, tracking labor and material costs.
• Prepare post-event reports and recommend process improvements to enhance efficiency.
• Ensure compliance with all relevant local, state, and federal regulations.

Requirements

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• 8+ years of experience in a related role or discipline.
• Proven ability to manage multiple projects and meet tight deadlines in a high-pressure environment.
• Strong understanding of event conversion processes, ice operations, and venue equipment.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with scheduling, budgeting, and inventory management software.
• Able to work flexible hours, including evenings, weekends, and holidays as required by event schedules.

Qualifications

• Ability to sit, stand and utilize a computer for extended periods of time.
• Communicate via phone and email with a variety of individuals.
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation.
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
• Able to work occasional extended hours including nights, weekends, holidays (all with advance notice).
• May be required to travel to other company locations.
• May be required to attend conferences, events, and training sessions within the Bay Area or other in- or out-of-state locations.

Skills

• Leadership and strategic planning skills.
• Hands-on operational expertise.
• Event conversion processes knowledge.
• Ice operations and equipment management skills.
• Training and safety compliance.
• Financial management and budgeting.
• Communication and interpersonal skills.

Benefits

Competitive compensation (base salary and variable incentive plan)

Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)

Pretax Transportation Benefit

401K (pre-tax and Roth options)

Generous Paid Time Off Policy

Minimum of 10 Paid Holidays and Wellness Days per year

Complimentary or discounted sports and concert tickets

Other League & partner discounts

Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking

Potential for flexible scheduling and telework opportunities

Access to on-site EV charging stations on non-event days

Pay

The pay range for this role is $68,640 - $76,000 per year. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Schedule

Position is full-time, exempt.