Manager, Control Center

Why you'll love this job

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance. This role is part of the Control Center team within the Airports group.

What You'll Do

• Oversees the activities of AA employees who perform the movement of aircraft
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
• Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
• Remains available and flexible to pivot in realtime based on operational needs
• Monitors station arrival/departure dependability performance while analyzing trends
• Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
• Adjudicates properly the Delay Code Handbook and AYR procedures
• Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
• Works rotating/flexible shifts as operationally required
• Performs other duties as requested while adjusting to operational needs
• Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
• Ensure all Team members comply with American Airlines attendance, performance, and work environment policies
• Lead and manage the execution of Emergency Action plans

Minimum Qualifications

• Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
• 5+ years of leadership operational experience leading people or relevant experience
• Substantial experience in both RES and DECS

Preferred Qualifications

• Airport Control Center or Integrated Operation Center Experience

Skills

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
• Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
• Ability to be self-driven, highly motivated, creative, and results-oriented
• Ability to work well under pressure and a variety of work schedules
• Ability to effectively collaborate with stakeholders across different departments
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits, plus virtual doctor visits, flexible spending accounts and more
• Wellness Programs: Wellness programs providing tools, resources and support
• 401(k) Program: Available upon hire with employer contributions available after one year for applicable workgroups
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more

Pay

$98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

This response is AI-generated, for reference only.